Service Desk Agent L1

hace 1 semana

Monterrey, México Atos A tiempo completo

**Service Desk Agent L1**:

- Publication Date: Apr 17, 2024- Ref. No: 512189- Location: Monterrey, Nuevo Le
- n, MX, 66490**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**Job Title**: Service Desk Agent L1

**Responsibilities**:

- Applies understanding and knowledge of information systems products and services to assist users
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Coordinates referrals to appropriate technical, professional, or service personnel
- Receives and prioritizes issues and forwards using appropriate escalation procedures

**Requirements & Experience**:

- Speaking and Writing English Level - Advanced Mid / High (ACTFL)
- Service Desk - Call Center Experience Required (Minimum 1 year)
- Customer Service Experience Required
- Minimum 1 year (Service Desk, Call Center, IT Help Desk )
- Technical Experience Desired, ITIL v3 Experience
- Basic Office Package Knowledge Required

**Knowledge of computer technology**:

- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- MAC
- Outlook
- Lotus Notes
- Google Mobile Device Knowledge
- Blackberry
- IPhone
- IPad
- Android Tool and Applications Knowledge

**Desired**:

- AMP Remedy
- Service Now
- Service Center (Peregrine)
- Avaya CMS Able to Multi-Task and Handle multiple incoming contacts
- Chat
- Voice

**Rewards and benefits**:

- Savings fund
- Mayor Medical Insurance (Including Dental, Visual, Telemedicine, Phycologist, Pediatric, others - might apply)
- Life insurance
- Funeral aid
- Food vouchers
- Restaurant vouchers
- Attendance bonus
- Vacation bonus
- Aguinaldo (Number of days above the law)

**What’s next once you’ve applied?**
- A quick conversation with HR Recruitment.
- Interview with a Manager/IT expert/project representative.
- Feedback (1 -5 business days after the interview).

**Career Path**:
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.

Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

At Atos, the future is our choice.

Choose your career - Atos

**If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.**

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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