Service Desk Agent

hace 2 semanas

Monterrey, México GM Financial A tiempo completo

Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role:
Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with an interest on supporting customers, a positive can-do attitude and willingness to learn. This role interacts with diverse IT Areas so it’s a great opportunity to develop your career within the IT Department and a global company.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: To fulfill dreams of personal mobility.

**Location**: Monterrey, N.L.

**Reports to**: Service Desk Team Lead

What you need:

- Bachelor’s degree or completion diploma.
- Experience in an end user support environment (Physical or Remote) is a plus.
- Experience as an agent for customer service campaigns or remote support is a plus.
- Proficient in the English (capable of business conversations).
- Knowledge of PC hardware and software.
- Support-level knowledge of the Windows desktop Operating Systems.
- Capable of working under a flexible schedule including extended business hours, weekends, and holidays (This role supports North America so flexibility on national holidays may be required).

What you will be doing:

- Provide timely, first call resolution to technical support issues while following company standards and knowledge articles.
- Identify, troubleshoot, and resolve any pc hardware, software, or network failures within the GM Financial enterprise using chat, voice, self-service, and remote-control techniques.
- Training users to take advantage of automated and self-service capabilities.
- Escalate incidents to Senior Service Desk Analysts or third tier support.
- Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved.
- Maintain a high degree of customer service for all support requests.
- Record support incidents and requests in the ServiceNow management system, monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system.
- Maintain updated knowledge on computer hardware and software.
- Perform special projects as assigned/required.

What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming **wellness** and **integration activities**, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your **community**, while providing you with a competitive **salary and benefits**.

Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

LI-MON

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

  • IT Service Desk Agent

    hace 4 semanas

    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • Service Desk Agent

    hace 4 semanas

    Monterrey, México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...

  • Analista Service Desk

    hace 4 semanas

    Monterrey, México Open Service A tiempo completo

    Somos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...

  • Agente Service Desk

    hace 4 semanas

    Monterrey, México Allinko Consulting S.C. A tiempo completo

    AGENTE SERVICE DESK Edad: 25-45 años Generó: Indistinto Escolaridad: Lic. En Telecomunicaciones o afín a TI Experiência: En Telecomunicaciones, Atención al cliente, Representante de servicio, Capacidad de mantener contacto telefónico (escucha activa), Familiaridad con sistemas y prácticas de gestión de relaciones de los clientes. Funciones: 1....

  • Service Desk Trilingue

    hace 4 semanas

    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • Service Desk

    hace 4 semanas

    Monterrey, México CAPSITI A tiempo completo

    Consultoria de Head Hunter IT Nos encontramos en búsqueda de: Service Desk El especialista en Service Desk da soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español). Es el gestor del proceso de incidentes y solicitudes de servicio. Contribuye para que los níveles de servicio se...

  • Service Desk Analysts

    hace 4 semanas

    Monterrey, México Advanced Technology Services A tiempo completo

    **Service Desk Analyst** **Responsabilidades Principales**: - Proporciona asistencia técnica avanzada al cliente al atender llamadas entrantes utilizando las mejores prácticas basadas en ITIL - Realiza el diagnóstico, la investigación y la resolución de incidentes para cumplir con los requisitos del cliente de SLA. - Crea y cumple con las solicitudes...

  • Service Desk trilingue

    hace 1 mes

    Monterrey, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...

  • Service Desk Analyst

    hace 6 días

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 16K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...

  • Service Desk Agent

    hace 4 semanas

    Monterrey, México Azka IT Consulting A tiempo completo

    **Vacante para la empresa Azka IT Consulting en Monterrey, Nuevo León**: **_ AzkaIT - Consulting,Consultoría de Tecnología y Negocios en búsqueda de tu talento como: - ** **_Service Desk Agent// TRILINGUE_** - Nível superior educativo: Ing. en Informática, Sistemas Computacionales, o afín._ - Experiência mínima 1 año_ **_ Ingles avanzado y...

  • Supervisor Service Desk

    hace 4 semanas

    Monterrey, México Grupo Migesa A tiempo completo

    **Grupo Migesa** somos una empresa mexicana con más de 40 años en el mercado la cual tiene como misión integrar soluciones tecnológicas que cubran las necesidades de nuestros clientes. Damos servicio a medianas y grandes empresas. Estamos certificados por grandes marcas como Microsoft, Cisco, Dell, Apple, y actualmente contamos con 8 localidades...

  • Service Desk

    hace 4 semanas

    Monterrey, México GETIC SA DE CV A tiempo completo

    Funciones Operativas Atención de ticket vía remota (vía rdp, TeamViewer, any desk) Revision de logs para identificar problemas Documentación de procedimientos Conocimientos basicos de telecomuncaciones (direccionamiento, DNS, DHCP, Gateway, VPN, etc.) Tipo de puesto: Tiempo completo Salario: $10,000.00 al mes Horario: - Incluye fines de semana -...

  • Service Desk Trilingüe

    hace 4 semanas

    Monterrey, México Azka IT Consulting A tiempo completo

    **Service Desk Trilingüe** Responsable de actividades de Mesa de Servicio de TI, incluidas como atender llamadas, monitorear los tickets entrantes a la mesa de servicio global, resolverlos de forma remota dentro de las pautas establecidas y canalizar la asistencia de soporte de segundo nível cuando sea necesario. **Requisitos**: - Fluidez para escribir...

  • Service Desk Agent L1.5

    hace 4 semanas

    Monterrey, México Atos A tiempo completo

    **Publication Date**: Nov 28, 2023 **Ref. No**: 500027 **Location**: Monterrey, Nuevo Len, MX, 66490 Who we are. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters The future is our choice At Atos, as the global leader in secure and...

  • Service Desk Trilingüe Inglés

    hace 1 semana

    Monterrey, México Azka IT Consulting A tiempo completo

    **Vacante para la empresa Azka IT Consulting en Monterrey, Nuevo León**: - AzkaIT - Consulting,Consultoría de Tecnología y Negocios en búsqueda de tu talento como:_ **_ Service Desk Trilingüe Inglés - Portugués_** - **_ Nível Educativo Superior concluida_**: - **_ Experiência mínima 2 años_**: - **_ Idioma Ingles y Portugues conversacional (se...

  • Service Desk Agent

    hace 4 semanas

    Monterrey, México Teletrac Navman A tiempo completo

    Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. As a key member of the Service Desk team, you will have the opportunity to work with a team of experienced and skillful agents to improve the quality of our customer...

  • IT Help Desk

    hace 1 mes

    Monterrey, México TigerTeam A tiempo completo

    Empresa global se encuentra en la búsqueda de un Service Desk Analyst -BilingualResponsabilidades:Brindar asistencia remota a los usuarios finales (teléfono, correo electrónico, chat y autoservicio)Instalación y configuración de software.Proporcionar solución de problemas técnicos a los problemas reportados por los usuarios finales.Actividades de...

  • IT Service Desk Access Management Specialist

    hace 4 semanas

    Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Job Summary The IT...

  • Service Desk Trilingue

    hace 1 semana

    Monterrey, México Engage ESM A tiempo completo

    **Publication Date**:Apr 4, 2023**Ref. No**:472786**Location**:Monterrey, Nuevo Le - n, MX, 66490**The future is our choice** At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices...

  • Service Desk

    hace 4 semanas

    Monterrey, México Hexaware A tiempo completo

    Field Incoming Help Requests - Resolve IT Support Requests - Escalate Advanced Cases - Maintain Service Records Salesforce is a plus You'll have law and superior benefits! Send your resume updated! Tipo de puesto: Tiempo completo Salario: $15,000.00 - $19,000.00 al mes Horario: - Rotativo Prestaciones: - Aumentos salariales - Descuento de gimnasio -...