2023-j25534 - Change Management

hace 3 semanas

Guadalajara, México Vdart Inc A tiempo completo

Overview

Job Title: Change Management

Location : Guadalajara, Mexico

Job Description:
**Tasks**:

- Identifies and manages existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for business activities.
- Independently applies and executes the execution of established Change and Release process and procedures to all assigned initiatives.
- Through drift monitoring, identifies conflicts of configuration and coordinates with customers to remediate or develop alternate approach.
- Facilitates change requests meeting with change requester to to review, audit and ensure change requests meet regulatory standards.
- Defines and manages release readiness and success criteria based on business requirements.
- Consults on appropriate rigor of review based on the technical complexity and potential impact of change.
- Assesses technical risk and impact and ensures changes are managed with appropriate rigor.
- Maintains abreast of industry changes, and business and technology road maps impacting the direction for Change & Release tool set; integrates applicable changes into current process..
- Understands process controls and their interaction with other ITIL disciplines; anticipate quality issues and propose mitigation plan to resolve.
- Provides data in support of internal and external audit reviews on the effectiveness of the Configuration Management operations at USAA.
- Monitors the progress of a Request for Change and ensures they are adequately closed.
- Understands customer's processes and business needs and provides customer service around change and release management tools, process and artifacts

**Minimum Education**:

- Bachelor's degree.
- 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

**Minimum Experience**:

- 4 years of release management or project management experience in a technical environment.
- Demonstrated knowledge of and experience with change release management best practices and of risk management.
- Proficient knowledge of COBIT and/or ITIL frameworks.
- Strong written and verbal communication skills, interpersonal skills, and attention to detail.
- Developing knowledge of relevant regulatory compliance standards and industry regulations.

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