Account Manager

hace 1 semana

Guadalajara, México Global Fleet Management A tiempo completo

**Beneficios**
- Excelente esquema de comisiones
- Plan de carrera y crecimiento
- Capacitación pagada

PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint.

We are currently seeking an **Account Manager **to join our team, based in Mexico, with a primary focus on managing and nurturing existing business** **accounts in Canada and US**. This role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth.

**Responsibilities**:

- Manage existing PosiTrace customer accounts as a brand ambassador.
- Conduct regular account status checks for service users, ensuring they receive proper training.
- Implement core functionalities tailored to each client's operations and requirements.
- Consistently seek ways to improve client operations, optimize PosiTrace usage, and identify opportunities for upselling.
- Ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers.

**Account Management**:
Provide comprehensive account information, including billing details and contracts.

Onboarding for New Users:

- Generate access, set up accounts, and facilitate platform navigation for new users.
- Assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery.
- Guarantee correct device installation, platform configuration, subscription, and functionality.
- Act as the main point of contact for daily client queries, mediating with technical support, operations, and finance.
- Proactively identify and address potential issues before they become problematic.
- Assume the role of Project Manager, taking charge of problem resolution and keeping clients informed.
- Collect and document client feedback for consideration by the Product department.
- Drive the referral program and encourage positive feedback on various platforms.
- Invite clients to participate in interviews with the Marketing and Product teams.
- Demonstrate a positive "consider it done" culture.
- Upsell and cross-sell products and services to increase Monthly Recurring Revenue (MMR).

**Requirements**:

- Excellent spoken English
- Excellent written English communication skills are imperative
- Demonstrable experience in customer service or as a customer service representative.
- Strong telephone communication and active listening skills.
- Familiarity with customer relationship management systems and practices.
- Customer-oriented with the ability to adapt/respond to different personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Technical degree/Business degree.

**Compensation**:

- Base salary
- Great commission structure

We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

**Salary**: $18,500.00 - $19,500.00 per month

**Experience**:

- customer service: 2 years (required)

**Language**:

- english (required)

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