Operations Team Lead

hace 1 semana

Monterrey, México Uber Freight A tiempo completo

**Essential Functions and Tasks
- Secure capacity for loads.
- Leverage carrier communication to influence capacity awards during tight markets.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Ensure daily update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
- Ensure with the team and enter shipment status information-check calls, loaded calls, unloaded calls, reference number information.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Correspond with customer and carrier regarding detention information.
- Communicate and gain approval for expedite shipments.
- Negotiate with carrier and customer for spot shipments
- Resolve financial discrepancies in TMS financials Utilize TMS to actively manage on-time performance and automation objectives
- Utilize TMS with the correct information to actively manage on-time performance and automation objectives
- Assist in onboarding process to operations
- Ensure daily updates by creating templates in TMS
- Train new hire employees within daily operation processes, flow and needs
- Train carriers for operation purposes and implementation calls
- Oversee team assigned to the position and monitor service across different accounts.
- Track volume and revenues on weekly basis (Scorecards).
- Track volume and revenues on weekly basis (Scorecards).
- Oversee and correct service issues with customers.
- Demonstrate ownership of assigned segments of business.
- Identify and resolve the root and cause of financials discrepancies in TMS financials.
- SAM- Owners of Customers type C
- Monthly call with each customer
- Create report every 2 weeks with high level information and send it to supervisor

**Knowledge and Expertise**
- Knowledge and Utilization of the TMS by the team.
- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc.
- Knowledge of the Customer's Business-Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.
- Transplace Expertise-Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.
- Geographical Expertise-Geographical understanding of the Mexico. Understanding of mileage as it relates to the passage of time.
- Logistics Expertise—Understand import and export operation basics, function of the Elogs and fuel.

**Competencies**
- Adaptability/Flexibility (Adapts to changes in the work environment to meet demands - Manages competing demands - Accepts criticism and feedback - Manages difficult situations objectively and rationally)
- Amicable and Trustworthy (Generally agreeable, builds rapport by garnering trust, easy to deal with, appropriately accommodating without resentment, and generally possesses a positive disposition)
- Analytical (Conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity - Carefully weighs the impact of a broad range of related issues or factors - Requests the opinions and insights of others during problem-solving efforts, when appropriate)
- Sense of Urgency (Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed)
- Coordination & Collaboration (Ability to work together with internal and external contacts to link the responsibilities and actions of others and attain concord, including the ability to collaborate within Transplace teams to effectively leverage brokerage services)
- Communication Skills (Ability to consistently demonstrate the ability to effectively communicate with customers, colleagues, subordinates, and supervisors in professional and constructive manner)
- Cost Conscious (Makes sound decisions that consider cost/benefit - Accurately estimates expenses, in mode selection, route planning and carrier selection and any other decision-making responsibilities - Shows innovation in reducing expenses)
- Decisive (Displays confidence in ability to make sound decisions - Supports, explains and bases decisions on factual/logical information and good judgment - Includes appropriate people in decision-making process)
- Objective (Ability to deal with facts, conditions, and the impact on the business of Transplace without distortion from personal feelings and/or emotions)
- Multi-Tasking (Handles multiple tasks simultaneously - Prioritizes and organizes assignments to make efficient use of time with significant attention to d

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