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Technical Support Engineer
hace 1 semana
Mexico
2.5-5 Years
Mexico
**Job Family**
Support (Support)
**Job Description (Posting).**
To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers (1.) To dialog and interact with technical users of the product (2.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc. (3.) To perform knowledge transition during project enhancements (4.) To troubleshoot and own or resolve tickets raised by the clients including escalation (5.) To update self on latest technologies and related areas
**Qualification**
B-Tech
**No. of Positions**
1
**Skill (Primary)**
Business Productivity-Pega-Pega Version 7
**Employee Group**
Business Line FT
**City**
Guadalajara
**Entity**
CSW
**Auto req ID**
1415637BR
**Expected Date of Closure**
31-May-2024
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