Technical Support Engineer

hace 3 semanas


Guadalajara, México ASMPT SMT, Inc. A tiempo completo

The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products.

Expectation of this Technical Support role is to provide "Best in Class" support for all ASMPT SMT Solutions customers utilizing the hotline service.

**Key Responsibilities and Duties/Essential Functions**:

- Provide best in class Technical Support on all ASMPT SMT Solutions equipment/platforms
- Provide second level Technical Support for ASMPT FSE's who are currently working at a site that requires advanced troubleshooting assistance for complex hardware/software problems
- Verify, log and manage machine issues, machine upgrades and warranty orders presented by ASMPT Agents
- Act as an interface to other regional SCC groups/principle factories for escalated issues form the region
- Provide complaint and defect data from the customer to the relevant principle factories for escalated issues from the region
- Provide complaint and defect data from the customer to the relevant principle factory
- Responsible for full functional testing of new service tools prior to roll out to the AMCAS region. Collect and report data back to product experts
- Provide support outside of normal working hours on a rotational basis
- Complaint/Defect process owner for AMCAS region - verification, checking, creating and owning the regional defects created. Providing updates to customers when solutions are available and feedback to the principle factory with the outcome
- Function as a recognized regional technical expert for SMT Solutions hardware/software and provide technical training as required
- Respond to escalations by following the ASMPT escalation protocol; provide onsite assistance to FSE's to bring closure to escalated customer issues
- Provide detailed responses and explanations to complex questions relating to hardware, software, and process oriented topics
- Involvement with SCC/principle factory product experts in the development and delivery of new product training programs for the AMCAS region
- Creation and distribution of regional Technical Information (TI's) for the AMCAS region relating to the individual's area of product expertise

**Qualifications and Skills**:

- Ability to logically troubleshoot complex hardware, software, and process related issues and convey this information in a way the customer understands
- In-depth SMT process knowledge - understanding of customer workflows and the ability to ask the best questions to assist in the most efficient manner
- Practical/theoretical in-depth knowledge of PLS/PRS software products
- Intermediate to advanced level of experience with the installation, networking, functional use, and troubleshooting of PLS/PRS products
- Ability to install, configure, and network complex software products and systems
- Ability to quickly learn new hardware/software products
- Excellent verbal, written and interpersonal communication skills
- Effective presentation skills
- Fluent in Spanish and English, written and spoken
- Ability to speak Portuguese a plus

**Physical Demands**:
While performing the duties of this job the employee is occasionally required to remain in one place for long periods of time, move from one place to another, position oneself to work on or demonstrate machines, and communicate with others and exchange information, do presentations; and may occasionally lift or move machine parts weighing up to 50 pounds.

**Expected Hours of Work**:
Days and hours of work are typically Monday through Friday, based on your assigned shift. This position regularly requires overtime, standby and weekend work.

**Travel**:
Domestic and international travel required for training and escalation situations or customer interface. Approximately 10-20%.

**Education and Experience**:
BA/BS Degree in Engineering or related discipline and 7-10 years SMT or related industry experience preferred

**Scope and Changes**:
This job description is not intended to include all of the requirements of the Technical Support Engineer position.

ASMPT SMT reserves the right to change job responsibilities/duties or skills needed at any time with or without notice.

Pay: $13,504.49 - $27,232.82 per month

Work Location: In person


  • Applications Engineer

    hace 2 semanas


    Guadalajara, México NXP Semiconductors A tiempo completo

    **Applications Engineer - Technical Support for Automotive Microprocessors** **Company Description** **Business Unit Description** Global Sales & Marketing (GSM) is responsible for amplifying the voices of the customer and of the market for the entire company and growing the NXP brand. Additionally, we are tasked with defining market requirements,...


  • Guadalajara, México Sidel A tiempo completo

    product support americas engineer works with all the service and project team in order to support them on technical issues, sales oportunity, FSE intervention support. His experience and high technical skill convert him as a referent in term of technical knowledge about the sidel equipment. **Your Mission**: Product Support "Region" Engineer is part of...


  • Guadalajara, México HCL Technologies A tiempo completo

    Mexico 2.5-5 Years Mexico **Job Family** Support (Support) **Job Description (Posting).** To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers (1.) To dialog and interact with technical users of the product (2.) To document all the defined processes and the methods...


  • Guadalajara, México EITR Limited A tiempo completo

    **Role: Technical Support Engineer - Machine Learning/Data Scientist - Upto 60K MXN Pesos per month GROSS** **Location: Mexico** **Urgent Hiring!** **We are **actively seeking a highly skilled and motivated **Technical Support Engineer** with expertise in **Machine Learning and Data Science.** Join our dynamic client in **Mexico** and contribute to...


  • Guadalajara, México Diverseteam A tiempo completo

    SupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...


  • Guadalajara, México Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Guadalajara, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...


  • Guadalajara, México Atriyo LLC A tiempo completo

    **Job Title**: Microsoft Dynamics Product Support Engineer **Location**:Guadalajara and Mexico, City, Mexico **Salary**:Open **Position**:Fulltime **Role 1: MS Dynamics 365 - F&O - Technical Engineer/Consultant** **Role 2: MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant** **Role 3: MS Dynamics 365 - SCM Functional...

  • Sr. Ec Technical Engineer

    hace 4 semanas


    Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...


  • Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Azure Machine Learning

    hace 2 meses


    Guadalajara, México Axented A tiempo completo

    At Axented, our commitment lies in spearheading groundbreaking solutions tailored to our clients' needs. As frontrunners in the technology realm, we constantly seek adept individuals driven to make an impact. Presently, we are in pursuit of a seasoned Azure Machine Learning - Technical Support Engineer to fortify our team and uphold the provision of top-tier...


  • Guadalajara, México Cliecon Solutions INC A tiempo completo

    Job Title : Azure Machine Learning – Technical Support Engineer Location : Guadalajara City, Mexico – Initially remote Job Type : Fulltime Job Description:: Knowledge with Azure Machine Learning and how it works with associated Azure services. Strong Python coding skills preferably SDK Ver2 Knowledge of AML workspace Provisioning and model Deployment...


  • Guadalajara, Jalisco, México Cliecon Solutions INC A tiempo completo

    Job Title : Azure Machine Learning – Technical Support Engineer Location : Guadalajara City, Mexico – Initially remote Job Type : Fulltime Job Description::Knowledge with Azure Machine Learning and how it works with associated Azure services. Strong Python coding skills preferably SDK Ver2 Knowledge of AML workspace Provisioning and model Deployment...


  • Guadalajara, México Novacomp A tiempo completo

    **Requirements**: - More than 1 year of experience providing Technical Support. - More than 1 year of experience in Information Technologies and related fields. - Solid experience working with different operating systems. - Experience running checks and reporting issues on different systems and software. - Able to work in a hybrid way, attending offices...

  • Product Support Engineer

    hace 1 semana


    Guadalajara, México OMRON A tiempo completo

    We are looking for our next **Product Support Engineer** based in Guadalajara. Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components...

  • Software Support Engineer

    hace 2 semanas


    Guadalajara, México amdocs A tiempo completo

    **Job ID**: 172743 **Required Travel** :Minimal **Managerial - No** **Location**:MEXICO- GUADALAJARA (Amdocs Site)** **Who are we?**: **In one sentence**: Responsible for providing best-in-class technical support to a global customer base. Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying...


  • Guadalajara, Jalisco, México Novacomp: Servicios En Tecnologías De Información A tiempo completo

    More than 1 year of experience providing Technical Support. More than 1 year of experience in Information Technologies and related fields. Solid experience working with different operating systems.Experience with office applications.Experience running checks and reporting issues on different systems and software.Able to work in a hybrid way, attending...


  • Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...

  • IT Support Engineer

    hace 2 semanas


    Guadalajara, México Oracle A tiempo completo

    IT Support Engineer -22000G2V **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, help customers solve technical issues usually by remote diagnosis on the phone or via...