Customer Support Representative

hace 4 semanas

México John Deere A tiempo completo

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

**Title**:Customer Support Representative

**Primary Location**:Mexico (MX) - Coahuila JD Shared Svcs-Torreon

**Function**:Customer & Product Support

John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.**Main Responsibilities**:

- This job fully integrates an individual into the engineering culture by performing specific quality engineering assignments that are limited in scope, depth and degree of skill required.
- Work plans and decisions are usually reviewed by others.

**What Skills You Need**:

- Performs quality audits, including supporting International Standards Organization (ISO) audits, and maintains quality manual.
- Inputs and maintains information in factory databases and systems. Monitors quality plan tracking system.
- Assists in reviews and investigations of warranty claim information.
- Learns and uses quality tools consistent with quality processes to enable the focus on prevention by identifying and performing activities to minimize risk.
- Investigates product and process quality related issues and recommends changes to control plans and/or prints.
- Learns and uses quality planning tools and analysis to formulate/facilitate quality plans for new products within the product delivery, order fulfillment or customer support processes.
- Gathers and analyzes data pertinent to quality tools in the Enterprise Order Fulfillment Process (EOFP), Enterprise Product Delivery Process (EPDP) and/or Customer Support Process (CSP).

**What Makes You Stand Out**:

- Knowledge of basic data analysis techniques. (e.g. pareto charts, histograms, pie and bar charts and control plans.)
- Effective writing skills, including grammatical usage, persuasive copy and style.
- Knowledge of drawing and schematic interpretation, product models, geometric dimensioning and tolerancing.
- Knowledge of manufacturing and/or distribution processes, quality, tooling, tool design, total preventative maintenance and facilities.
- Electronics Basic Knowledge
- Knowledge of standard quality tools such as 6 Sigma, FMEA (Failure Modes Effect Analysis), SPC (Statistical Process Control), Root Cause Analysis, Statistics.
- Advances Microsoft Software Skills
- Knowledge of the content and format of information retrieval technologies and resources, including the ability to critically evaluate, assess, select and use them, and to communicate their value throughout the enterprise.

**Education**:

- Bachelor´s degree related to the field or equivalent experience.

**Inclusive Leadership feed the Worlds**

The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities. We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward. That´s why we celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

John Deere-a proven business leader
- watch your potential grow.

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