Guest Services Manager

hace 6 meses

Campeche, México Marine Corps Community Services A tiempo completo

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

**This vacancy is also eligible for the following Employee Benefits.**
- 401(k) Retirement Plan with up to a 5% employer match for RFT/RPT.
- NAF Pension Plan that is portable to other qualified government agencies. (May be eligible to buy back military service time).
- International medical and dental insurance (on/off base).
- Inexpensive life insurance covers up to 3x your annual salary.
- Short Term Disability Insurance up to 60% of your salary.
- Leave Donation Program for life's emergencies.
- Professional training and development curriculum in technology and leadership.

**Major Duties**:
**NONAPPROPRIATED FUND POSITION DESCRIPTION**

**JOB TITLE: Lodging Facility Manager**
**BUSINESS TITLE: Guest Services Manager**
**FLSA : Exempt**
**JOB SERIES: 1101 PAY LEVEL: NF-03**

**INTRODUCTION**:This position is located in the Marine Corps Hospitality Services, MCB, Camp S.D. Butler. The Guest Service Manager is responsible for the daily operation of the Guest Reception Desk, Sundry Retail, and the facility breakfast program in the continuing effort to deliver outstanding guest service and financial profitability.

**DUTIES AND RESPONSIBILITIES**:
The Guest Service Manager will ensure compliance with all Inns of the Corps brand standards and Marine Corps Policy.

Exercises the following supervisory authorities and responsibilities. Reviews and directs the work of Hotel Desk Clerk Supervisor, Desk Clerk Leader, and Guest Service Attendants to ensure compliance with brand standards, policies, directives, and sound business practices. Monitors and develops team member performance including but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and rewards. Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events. Recruits, interviews, and trains team members.

Meets and greets guests and respond to guest inquiries, requests, and issues in a timely, friendly and efficient manner to resolve guest concerns. Ensures group reservations, room blockings, billing, and other special requirements are accurate and accommodated to maximize revenue. Works closely with the Lodging Facility Manager and MCIPAC Protocol Officer in coordinating reservations for distinguished visitors and high-ranking military and civilian guests to ensure quality and appropriate accommodations and services.

Serves as Fund Custodian for Inns of the Corps Camp Foster. Responsible for maintaining cash change fund and completing a variety of daily cash handling reporting functions. Maintains a current listing and status of rooms at Camp Foster and the Plaza Housing Area. Reviews requirements and makes recommendations and/or takes action to ensure assets are utilized effectively. Reviews night audit reports and compiles daily, weekly, and monthly utilization data. Prepares and submits facility performance reports such as occupancy, expenses, and labor forecasts to Lodging Facility Manager. Forwards completed reports in a timely manner.

May perform functions as the typhoon duty manager when assigned. This duty requires the incumbent to stay at the Inns of the Corps Camp Foster beginning at Typhoon Condition 1C and ending when released by the Lodging Facility Manager.

Responsible for supply level, cleanliness and orderliness of the Guest Reception Desk, Sundry Display and facility breakfast area. Performs other related duties as assigned by the Lodging Facility Manager.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

**Qualifications**:
**BASIC REQUIREMENTS**:

- A minimum of three years of experience in hotel/motel type operation.

**QUALIFICATION REQUIREMENTS**:

- A Certified Front Desk Supervisor (CFDS) designation preferred.
- Ability to supervise employees accomplishing work.
- Ability to establish and maintain effective w

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