Desk Clerk Leader

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

**This vacancy is also eligible for the following Employee Benefits.**
- 401(k) Retirement Plan with up to a 5% employer match for RFT/RPT.
- NAF Pension Plan that is portable to other qualified government agencies. (May be eligible to buy back military service time).
- International medical and dental insurance (on/off base).
- Inexpensive life insurance covers up to 3x your annual salary.
- Short Term Disability Insurance up to 60% of your salary.
- Leave Donation Program for life's emergencies.
- Professional training and development curriculum in technology and leadership.

**Major Duties**:
**NONAPPROPRIATED FUND POSITION DESCRIPTION**

**JOB TITLE: Desk Clerk Leader**
**FLSA Status: Non-Exempt**
**JOB SERIES: 1173 PAY LEVEL: NF-02**

Assists the Guest Service Manager as a leader of front office team in reservations and guest service activities for MCB Camp S.D. Butler, Okinawa, Japan to include the Westpac Lodge, Westpac Inn, Geiger House, Day House and Navy BOQ. Interacts with guests on a regular basis to obtain feedback on the quality of product, service levels and satisfaction results. Handles guest problems and complaints effectively.

Performs all duties and responsibilities of GSA when working at the Guest Reception Desk. Processes the reservations of distinguished guests and groups from different offices such as Base Protocol Office, MCCS Executive Office, and Military and Civilian groups. Ensures that distinguished visitors and high-ranking military and civilian guests are afforded the appropriate accommodations and services. Ensures that room blockings, billing and other special requirements are accurate and accommodated to maximize revenue.

Reviews night audit reports, Daily Activity Report and compile daily, weekly and monthly utilization data. Forward completed reports in a timely manner. Counts and verifies cash count and act as the Petty Cash Fund custodian when needed. Ensures adequate measures are used to protect cash in accordance with applicable regulations and directives. Collects the income and prepare the report for vending machines and slot machines.

Provides advice or instruction on both work and administrative matters; recommend personnel actions, such as promotions, reassignments, appointments, terminations, awards, and discipline; and supports and promotes the Equal Employment Opportunity Program goals and objectives. May adjust work schedules to meet planned and unforeseen requirements.

May perform as the Typhoon Duty Personnel when assigned. This duty requires the incumbent to stay at the Westpac Lodge beginning at Typhoon condition 1C and ending when released by the Guest Services Manager.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment and observe safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned by the Guest Services Manager.

**Qualifications**:
**BASIC REQUIREMENTS**:

- Must be at least 20 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school;
(Valid documentation will be required upon hire.)
- Must have a hotel guest services experience, understands the daily operation of a hotel and have work knowledge in automated PMS (Property Management System)
- Must have abilities to communicate effectively in English both orally and written.
- Must be able to accommodate a flexible work schedule including nights, holidays and weekends and stand Typhoon Duty.

**QUALIFICATION REQUIREMENTS**:

- Experience of supervising in hospitality front office is preferred.
- Must have strong Excel, Word and Outlook proficiency.
- Ability to identify and resolve problem areas and recommend or execute solutions.
- Must complete Cash Handling Training Course before handling fund and Refresher Course once per year.
- Ability to obtain a SOFA driver's license is required.
- This is a mixed position where the incumbent must be abl