Phone Recruiter

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Patient Recruitment Associate I**:
Thermo Fisher Scientific Inc. is seeking an individual with a strong drive for success to join our team. This is a unique chance to create a significant impact in the field of healthcare and give to our mission of enabling our customers to make the world healthier, cleaner, and safer. As a Patient Recruitment Associate I, you will play a crucial role in ensuring the successful recruitment and enrollment of volunteers for our studies.

**Essential Functions and Other Job Information**:
In this role, you will be responsible for the following:

- Screen potential volunteers via telephone using prepared questionnaires to resolve preliminary eligibility for study participation.
- Schedule consent/screening appointments for volunteers who pass preliminary phone recruiting interview.
- Use our extensive database to contact previous volunteers who have participated before and optimally recruit them for studies.
- Ensure that all calls are answered promptly and with the highest degree of customer service and integrity.
- Conduct demographic and medical history phone interviews with volunteers using prepared questionnaires.
- Accurately record and review demographic information and medical history for all volunteers while maintaining strict confidentiality.
- Schedule volunteers for further screening and/or consent appointments if they meet the criteria.
- Perform administrative duties, such as copying, filing, and completing spreadsheets, to support the recruitment process.

**Job Complexity**:
You will work on assignments that are routine in nature, requiring limited judgment. You will have little or no role in decision-making, allowing you to focus on delivering detailed results and ensuring the successful recruitment of volunteers.

**Job Knowledge**:
In this role, you will have the opportunity to acquire job skills and learn company policies and procedures to complete routine tasks. We provide comprehensive training and support to help you excel in your responsibilities and reach your full potential.

**Supervision Received**:
You will receive detailed instructions on all work and will work under close supervision. Our team is committed to providing you with the mentorship and support you need to succeed in your role.

**Business Relationships**:
Your primary contacts will be within your immediate work unit. These interactions will involve obtaining or providing information that requires little explanation or interpretation. Collaboration and effective communication will be key to your success in building strong relationships with your colleagues.

**Qualifications**:
To be considered for this position, you must meet the following qualifications:

- Relevant formal academic/vocational qualification or equivalent experience.
- Previous experience in direct customer service that provides the knowledge, skills, and abilities to perform the job (comparable to 6 months to 1 year) or equivalent combination of education, training, and experience.

**Knowledge, Skills and Abilities**:
In order to excel in this role, you should have the following knowledge, skills, and abilities:

- Proficiency in Microsoft Office.
- Strong written and verbal communication skills.
- Excellent customer service and phone etiquette.
- Exceptional organizational and time-management skills.
- Ability to multitask and work independently to meet timelines.
- Proven record to work optimally in a collaborative environment, giving to a best-in-class team.