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Implementation Customer Onboarding Analyst
hace 1 mes
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
What You’ll Do
Takes total accountability for the successful implementation of single market projects to ensure that Amex GBT and client implementation goals are achieved. This will be either as part of a larger client program or a standalone implementation. This role will also take ownership of defined implementation tasks within customer implementation or change projects.
The implementation goals should be achieved and all outcomes delivered seamlessly and to the professional Amex GBT project standard.
This will be achieved through effective organizational skills and solid understanding of standard implementation processes
Take overall responsibility & project handle travel implementations (offline) - to include moves, closures and ad hoc projects as required by the business.
Be the focal point of contact for the project team during the implementation process.
Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
Lead the Joint Planning meetings - face to face or conference call depending on client requirements
Ensure all project members are aware of their roles & responsibilities.
Lead weekly calls, normally phone conference and produce call notes & agenda’s.
Ensure the project remains on track, all tasks completed within deadline.
Report and raise any challenges that may jeopardize project to whomever vital.
What We’re Looking For
Experience in Business Travel is a must
Bilingual English - Spanish required
GDS SABRE Management is a must
Location Mexico
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
