Management

**Responsibilities**: - Responsible for the day to day management of executing to milestones and budget on one or more projects. - Assess creation and ensure sign-off of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log. - Work with Project Sponsor to ensure business case/cost benefit analysis is in line with...

Job DescriptionThe Senior Fraud Management Director will oversee the implementation of strategies to minimize the impact of fraud.This role involves managing a team or department and coordinating with the Operations - Services team to drive fraud management policies, processes, and procedures.The objective of this position is to manage fraud losses by...

**Job Overview:**Citi is a leading global financial services company seeking a highly experienced Strategic Workforce Management Director to join its Operations team. This senior-level role will be responsible for managing one or more Workforce departments supporting medium-sized business units, overseeing capacity planning, staffing levels, and...

The Investment Consultant role in Wealth Management is an exciting opportunity to leverage your product knowledge and build relationships with clients to meet their financial needs. Located in Toluca, Mexico, this position requires a deep understanding of financial products and services.**Job Summary:**This intermediate-level position provides customer...

**About the Role**:Citi is seeking a seasoned Quality Sr Manager to lead our quality initiatives and drive excellence across our operations. As a key member of our team, you will be responsible for managing one or more teams through subordinate supervisors or managers, overseeing larger quality initiatives, and evaluating and resolving occasionally complex...

The Emerging Corp Relationship Manager is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the...

Job SummaryThe Customer Service Team Lead is responsible for leading a team of customer service professionals, ensuring they meet quality standards and productivity expectations. The role requires strong leadership and direction to drive team performance excellence.Key ResponsibilitiesEvaluate team performance and make recommendations for pay increases,...

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...

The Citi Collection Management team is seeking a highly skilled Senior Collections Manager to lead our collections efforts. The ideal candidate will have extensive experience in collection management, with a strong background in leadership and supervisory responsibilities.Key Responsibilities:Lead a team of collections professionals to achieve business...

At Citi, we are seeking a highly skilled Business Analytics Specialist to join our team. This is a full-time position offering an estimated annual salary of $85,000 - $110,000 based on experience.Job DescriptionThe successful candidate will have 1-5 years of related experience in finance, math, computer science, or workforce management. They will possess...

Job Description: We are seeking a highly skilled Senior Workforce Capacity Analyst to join our team at Citi. As a key member of our workforce management team, you will be responsible for analyzing and optimizing our workforce capacity to meet business objectives.

The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...

The Customer Service Team Leader position is a pivotal role at Citi, requiring strong leadership and customer service skills. As the intermediary between the Customer Service team and management, this individual oversees daily workflow to ensure that performance goals are met.**Key Responsibilities:**Team Management: Delegate tasks effectively to a small...

**Responsibilities**: - Directly lead a team of 20-25 associates to achieve individual and team performance goals. - Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance - Manage various performance and productivity objectives through the use of call management system, scheduling...

El Gerente de Programas brinda total liderazgo y responsabilidad de supervisión. Proporciona dirección y liderazgo operativo/de servicios a los equipos. Aplica conocimientos disciplinarios mediante la provisión de perspectivas de valor agregado o servicios de asesoría. Puede contribuir con el desarrollo de nuevas técnicas, modelos y planes dentro del...

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...

Job DescriptionThe Service Analyst 1 is an entry-level position responsible for executing day-to-day customer service activities, ensuring adherence to Citi's policies and guidelines in coordination with the Customer Service function.Our goal is to resolve client inquiries and issues while providing on-going customer support. To achieve this, we need a...

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...