Customer Engineer-la Paz B.c.s
hace 4 semanas
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- TĺTULO: Ingeniero de Cajeros automáticos
- LOCACIÓN: La Paz B.C.S, MX
- GRADO: 7
**Requisitos**:
- Carrera técnica en Electrónica, Mecatrónica, Informática o experiência comprobable en el rubro de 2 años.
- Habilidades de computación personal (sistemas operativos de Microsoft y componentes de la suite de oficina asociada), herramientas y habilidades electrónicas básicas;
- Conocimientos específicos de hardware y sistemas operativos sobre productos asignados.
- Arquitectura de sistemas (por ejemplo, arquitectura cliente / servidor, sistemas basados en web)
- Capacidad para trabajar en un horario flexible que incluye noches, fines de semana, horas extra, turnos flexibles y de guardia
- Deseable conocimiento en Sistemas / protocolos de gestión de redes y sistemas (por ejemplo, Ethernet, Cisco).
FUNCIONES:
- Puesto responsable de proporcionar instalación, mantenimiento y reparaciones de equipos dentro de un territorio / región asignado para asegurar la continuidad de las operaciones del cliente y altos níveles de satisfacción del cliente.
- Los servicios principales incluyen mantenimiento de hardware, instalación, administración de red, mantenimiento de múltiples proveedores y soporte de software.
- Proporcionar instalación, mantenimiento y reparaciones en equipos ATM (segunda línea de mantenimiento) y / o POS (punto de venta) y otros equipos electromecánicos en varias ubicaciones dentro de un territorio / región asignado. Experiência en ATMs Diebold deseable.
- Proporcionar continuidad de las operaciones del cliente y altos níveles de satisfacción del cliente; Gestionar incidencias de clientes según lo asignado; Cree relaciones de trabajo con los clientes y desarrolle canales de comunicación informales con la cuenta del cliente a nível local
- Responsable de la propiedad de todos los problemas / necesidades del cliente que se expresan u observan y actúan de manera apropiada; Puede proporcionar soporte al Ingeniero de Cliente Asociado y / o al Servicio; Técnico representante / técnico de servicio cuando sea necesario
- Comprenda y realice los diversos requisitos del Acuerdo de nível de servicio al cliente (SLA) y plantee o aumente los problemas cuando sea apropiado y / o según los procedimientos establecidos
- Representar a NCR de una manera que refleje positivamente la imagen y la reputación de la empresa.
- Verifique que el entorno del sitio cumpla con los requisitos antes de la instalación o implementación; Instale los sistemas del cliente de acuerdo con el plan de instalación, certifique que la instalación o configuración del producto cumple con los requisitos del cliente
- Analizar y corregir todos los problemas técnicos en equipos dentro de las cuentas de clientes asignadas; Realice rutinas periódicas de mantenimiento preventivo en los productos e instala modificaciones al equipo;
- Realizar revisiones y reparaciones de mantenimiento como una cuestión de rutina; También puede realizar los cambios modulares requeridos y los reemplazos de unidades o realizar servicios de mantenimiento preventivo
- Responda a una llamada de un cliente, que incluirá la identificación de problemas, la escalada y la resolución de problemas de software del sistema operativo; Responsable de mantener informado al cliente durante el proceso de resolución de problemas; Realizar verificación de servicio y encuestas de satisfacción al cliente relacionadas con la situación.
- Responsable de la gestión de fallas de la red, asiste en la gestión del rendimiento del tráfico, la gestión de la configuración, la gestión de la seguridad, la gestión del software, la gestión contable y la gestión remota del sistema.
- Responsable de la pronta finalización y precisión de todas las funciones administrativas, incluida la asistencia para producir, instalar modificaciones y / o actualizaciones, actualizar al cliente sobre las actividades y actualizar las bases de datos necesarias
- Venta de suministros, equipos de gama baja productos OEM y contratos de mantenimiento de NCR para servicios básicos y / o extendidos; Asegura una carga precisa para todos los servicios facturables o puede enviarse diariamente llamada por llamada
- Puede establecer su propio horario diario sobre la base de informes automatizados;
- Realiza trabajos en los sitios de los clientes, las oficinas locales de NCR o en un entorno virtual
- Puede requerir un juego de herramientas de viaje, carga y elevación prolongadas / partes de diferentes pesos (1 a 50 lbs.); Puede requerir agacharse / ponerse en cuclillas, caminar / pararse / sentarse durante períodos prolongados; Exposición a espacios cerrados, pol
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