Supervisor Customer Support

hace 1 mes

Ciudad de México CDMX Zebra Technologies A tiempo completo

**Remote Work: No**

**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.

Let’s create tomorrow together.

sessions using full product knowledge and interpersonal skills. Supports the effective operation of the
Customer Support Team.

**Responsibilities**:

- Manages the day-to-day activites of a team with the responsibility for driving results and supporting the development of staff and processes.
- Handles and resolves critical escalations from all points of contact, including customer, partner and internal parts of the organization.
- Ensures resources maintain compliant with quality process and standards and reports analytics and identifies key needs within the structure of the team to maintain the support provided.
- Manages and champions trainings to improve knowledge of the support team; ensures agents are properly trained and able to provide accurate and responsive solutions.
- Acts as an escalation point to analyze and interpret customer concerns. Estimates timeframes for complex projects and oversee the completion of assignments within specified time, quality, and cost parameters.
- Identifies process improvement and verification activities; develops and applies quality improvement techniques. Ensures resources maintain compliance with quality process and standards.
- Demonstrates strong customer service, communication and problem solving skills

**Qualifications**: Required Qualifications**:

- Bachelor’s Degree (or equivalent vocational qualification/experience)
- 5-8 years’ experience
- Fluent level of English (written and verbal) as well as local language as applicable

**Preferred Qualifications**:

- Customer service values / orientation
- Advanced knowledge of the region and / product lines supported
- Strong leadership skills coupled with a desire and ability for continuous learning / self-development
- Role model level professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
- Intermediate presentation skills
- Fluent level of Portuguese

**Hybrid role**:Añil, CDMX

  • Supervisor, Customer Support

    hace 4 meses

    Ciudad de México, CDMX Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Supervisor, Customer Support

    hace 4 semanas

    Ciudad de México, CDMX Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Customer Operations Supervisor

    hace 7 meses

    Ciudad de México Percepta International A tiempo completo

    Customer Operations Supervisor MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process...

  • Customer Support Specialist

    hace 7 meses

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Director

    hace 4 semanas

    Ciudad de México, Ciudad de México Dfo Global Performance Commerce Limited A tiempo completo

    Exciting Opportunity at Dfo Global Performance Commerce LimitedWe are seeking a seasoned CUSTOMER SUPPORT DIRECTOR to lead our customer support team. The successful candidate will oversee and prioritize incoming support tickets, ensuring timely and effective resolution.Maintaining strong relationships with users is key. You will communicate ticket statuses...

  • Customer Support Director

    hace 1 mes

    Ciudad de México, Ciudad de México Abb A tiempo completo

    About the RoleAbb is seeking an experienced Customer Support Director to lead our customer support organization in San Luis Potosi, Mexico. As a key member of our leadership team, you will be responsible for driving strategic planning and operational excellence across our global customer support teams.Key ResponsibilitiesDevelop and implement initiatives to...

  • Customer Support Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Carrier A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Engineer to join our team at Carrier. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesAs a Customer Support Engineer, your key responsibilities will include:Assisting...

  • Customer Support Advocate

    hace 3 meses

    Ciudad de México, CDMX Hootsuite A tiempo completo

    We're looking for a Customer Support Advocate to help support our customers by providing a world class service within our SLAs, using a passionate and positive approach to the job, as well as in-depth process and product knowledge. You'll be working with our self serve customers to exemplify great customer satisfaction & quality assurance. While working in a...

  • Customer Support Associate

    hace 2 semanas

    Ciudad de México Nielsen A tiempo completo

    At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep...

  • Overnight Customer Support Representative

    hace 4 meses

    Ciudad de México, CDMX OpenTable A tiempo completo

    **This position is set to start on October 28, 2024 for training out of our Mexico City office** **This is for an overnight shift to start, however your schedule may change based on business needs** With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an...

  • Customer Support Representative

    hace 3 semanas

    Ciudad de México Planhat A tiempo completo

    Mexico City, MX Join the Support team.- Planhat is a next-generation customer management system powering the new recurring revenue world. Used by tens of thousands of people every day, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.Team - Our product support team is small, yet. We’re the first point of...

  • Customer Experience Operations Supervisor

    hace 2 meses

    Ciudad de México, CDMX Percepta International A tiempo completo

    Customer Experience Operations Supervisor MX-DF-Mexico DF **Description**: Summary The Team Leader is responsible for the day-to-day leadership and performance of employees on the Digital Engagement (DE) program. The Team Leader directs, supervises, evaluates, and coaches their representatives while motivating and building strong relationships with the...

  • Technical Support Team Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Job OverviewEaton's Corporate Sector division is seeking a seasoned Technical Support Supervisor to lead our Customer Care Technical Support Center in Queretaro, Mexico.

  • Customer Support Specialist

    hace 6 meses

    Ciudad de México Wood Mackenzie A tiempo completo

    Company Description Wood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making. Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector...

  • Senior Customer Support Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Samsara A tiempo completo

    Company Overview: Samsara is a pioneering company that has revolutionized the way organizations operate. We are a leader in the Connected Operations Cloud, enabling businesses to harness Internet of Things (IoT) data to drive actionable insights and improve their operations.We are committed to improving the safety, efficiency, and sustainability of physical...

  • Bilingual Customer Support Agent

    hace 3 meses

    Ciudad de México, CDMX OKTO A tiempo completo

    OKTO is on an exciting journey of growth, and we are looking for talented individuals who can showcase their professionalism, passion, and creativity. Join us, and you will find ample opportunities for career advancement, challenges, and a pathway for growth. Since our inception in 2019, we have been enhancing payment interactions in the online and retail...

  • Customer Support Agent

    hace 1 día

    Ciudad de México Runa HR A tiempo completo

    Position Summary: We are looking for a Customer Support Agent, highly organized and passionate about providing our clients with functional solutions. Capable of efficiently working in a changing environment while continuously adapting to it. **Responsibilities**: - Communicate proactively to management issues you're encountering in accounts - Outline and...

  • Customer Support Agent

    hace 7 meses

    Ciudad de México WA.Technology A tiempo completo

    **Who are we?**: **WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily. The WA.Platform is a fully scalable and...

  • Associate, Customer Support

    hace 7 meses

    Ciudad de México Evo Payments A tiempo completo

    **Associate, Customer Support** **About the role**: As an Associate, Customer Support, you will be part of the dedicated support and retention team to enhance the business experience to protect revenue and turnover. Engage the business proactively and reactively with a focus on driving business satisfaction and generating/saving revenue for the...

  • Customer Support Hero

    hace 4 meses

    Ciudad de México, CDMX Agorapulse A tiempo completo

    **Managing your social networks has never been so simple !** **Who are we ?** European leader in social media management, Agorapulse is deployed in 15 countries and supports +31,000 users worldwide. We are the highest rated social media management software in Europe based on thousands of real users’ reviews on G2. You can start a free trial to see for...