Customer Support Agent
hace 6 meses
**Who are we?**:
**WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily.
The WA.Platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods. **WA.Technology** enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it.
**Long story short, you will**:
We are seeking a motivated and enthusiastic Customer Support Agent who is fluent in both English and Spanish to join our dynamic team.
**All the responsibilities we will trust you with**:
- Deliver timely and accurate resolutions to customer inquiries and issues, consistently striving to exceed their expectations.
- Champion the cause of customer satisfaction by going the extra mile to ensure a positive customer experience.
- Acquire in-depth knowledge of all our business areas, including our products and services, and become an advocate for them.
- Strictly adhere to internal processes and procedures to maintain service quality and consistency.
- Collaborate closely with other teams and team members to ensure a seamless and excellent customer journey.
**Your areas of knowledge and expertise**:
- Fluent in both English and Spanish. Exceptional written and verbal communication skills in both languages are essential.
- Possess CompTIA A+, IT Helpdesk Professional, or equivalent certification.
- Previous customer service experience, preferably in an online environment, is a plus.
- Ability to work in rotating shifts, including weekends and evenings, to ensure round-the-clock support for our global customer base.
- Possess excellent time management, active listening skills, empathy, and a "can-do" mindset.
- Be a strong team player who can motivate and contribute to the success of the team.
- Experience in the iGaming industry and/or sports knowledge is considered a plus but not mandatory.
**Some of the benefits of working with us**:
- Hybrid set up.
- Flexible work environment.
- Attractive remuneration package.
- Opportunity to work with well-connected industry leaders.
- A leadership approach that fosters innovation, creativity, and trust.
- Opportunity to experience the buzz of highly driven and motivated work colleagues.
- Experience a start-up feel in a fast-paced growth-driven environment.
-
Agente de Customer Support
hace 5 meses
Ciudad de México Ualá ABC A tiempo completoEn Ualá ABC queremos sumar a nuestro equipo una persona con el rol de **Agente de Customer Support **para dar soporte en la atención a nuestros clientes. **Tendras el desafío de...** - Brindar una excelente atención a los usuarios de Ualá ABC. - Detectar oportunidades de mejora en la experiência que ofrecemos a nuestros usuarios. - Garantizar una...
-
Game Support Agent
hace 3 horas
Ciudad de México, Ciudad de México Lionbridge A tiempo completoRole OverviewAs a Game Support Agent - Customer Experience Specialist, you will play a vital role in enhancing our customer support efforts at Lionbridge Games.Your primary responsibilities will revolve around handling customer inquiries, identifying and monitoring player issue trends, and ensuring seamless gameplay experiences.
-
Customer Service Agent
hace 5 meses
Ciudad de México CAPSITI A tiempo completoVacante Customer Service/Tech Support La empresa es un corporativo que se dedica a comercializar software tipo mercado pago y clip a micro y medianas empresas en Estados Unidos, funciona como un call center sin embargo no es uno. En esta posición estamos buscando un agente que tenga experiência en customer service/tech support de al menos 1...
-
Tier One Customer Support Agent
hace 4 semanas
Ciudad de México, Ciudad de México ReallyTrusted Technologies Inc. A tiempo completo CAD11,000 al añoAbout Us:ReallyTrusted is a Canadian tech organization dedicated to offering tailored solutions for professionals who lack access to advanced technology. Our guiding principles include leadership, customer focus, value creation, and integrity.Job Overview:We are seeking a passionate and committed Tier One Customer Support Agent to become a valuable member of...
-
Customer Support Supervisor
hace 4 semanas
Ciudad de México, Ciudad de México Samsara A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Supervisor to lead our Level 1 Customer Support team. As a key member of our support team, you will be responsible for coaching and mentoring your team members, handling customer escalations, and overseeing the day-to-day operations of the team.Key ResponsibilitiesManage and monitor incoming...
-
Customer Experience Agent
hace 5 meses
Ciudad de México AvantStay A tiempo completo**Who we are...** AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. **What we are looking for** As a Customer Experience Agent, you’ll...
-
Customer Support Manager
hace 4 semanas
Ciudad de México, Ciudad de México VusionGroup A tiempo completoJob Title: Customer Support ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service.Key Responsibilities:Manage and lead a team of...
-
Customer Support Supervisor
hace 1 mes
Ciudad de México, Ciudad de México Samsara A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Support Supervisor to join our team. As a key member of our support team, you will be responsible for leading a team of customer support specialists, providing coaching and guidance to ensure exceptional customer experiences.As a Customer Support Supervisor, you will be responsible...
-
Customer Support Team Supervisor
hace 3 semanas
Ciudad de México, Ciudad de México Samsara A tiempo completoAbout Our Team:Samsara is a pioneering company in the Connected Operations Cloud, serving organizations that rely on physical operations to harness IoT data and develop actionable insights. Our team helps improve safety, efficiency, and sustainability in global industries, including agriculture, construction, field services, transportation, and...
-
Customer Support Agent
hace 6 meses
México TLNT A tiempo completoPassionate about shaping the future of health? Dive into an opportunity with a leading Direct-to-Consumer (DTC) brand. Our client is revolutionizing the industry, merging high-quality products that promote a healthy lifestyle. They're seeking a dedicated, customer-centric individual to join as a If you're driven to make a significant impact and be part of...
-
Customer Support Manager
hace 1 mes
Ciudad de México, Ciudad de México VusionGroup A tiempo completoJob Title: Customer Support ManagerWe are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading a team of support specialists and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of support...
-
Customer Support Representative
hace 3 semanas
Ciudad de México, Ciudad de México Hootsuite A tiempo completoAbout the RoleWe’re looking for a skilled Customer Support Advocate to join our team at Hootsuite!Why This Role MattersAs a Customer Support Advocate, you’ll play a critical role in helping our customers succeed on social media. You’ll be the first point of contact for many of our customers, providing timely and effective support to resolve their...
-
Customer Support Specialist
hace 6 meses
Ciudad de México Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Support Representative
hace 4 semanas
Ciudad de México, Ciudad de México ScholarshipOwl A tiempo completoAbout the RoleWe're seeking a highly motivated and organized Customer Support Agent to join our team at ScholarshipOwl.com. As the first point of contact for our customers, you'll play a key role in showcasing our company's commitment to quality and professionalism, directly shaping our brand image and fostering customer loyalty.About UsScholarshipOwl.com is...
-
Bilingual Customer Support Agent
hace 2 meses
Ciudad de México, CDMX OKTO A tiempo completoOKTO is on an exciting journey of growth, and we are looking for talented individuals who can showcase their professionalism, passion, and creativity. Join us, and you will find ample opportunities for career advancement, challenges, and a pathway for growth. Since our inception in 2019, we have been enhancing payment interactions in the online and retail...
-
Customer Support Director
hace 3 días
Ciudad de México, Ciudad de México Abb A tiempo completoAbout the RoleAbb is seeking an experienced Customer Support Director to lead our customer support organization in San Luis Potosi, Mexico. As a key member of our leadership team, you will be responsible for driving strategic planning and operational excellence across our global customer support teams.Key ResponsibilitiesDevelop and implement initiatives to...
-
Customer Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México OpenTable A tiempo completoAbout the Role:We are seeking a highly skilled Customer Support Representative to join our team at OpenTable. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, answering complex questions, and resolving issues in a timely and professional manner.Key Responsibilities:Provide outstanding...
-
Customer Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Ki Industries A tiempo completo**Customer Support Specialist at Ki Industries****About Ki Industries****About the Job**We are seeking a highly skilled Customer Support Specialist to join our team at Ki Industries. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our existing customer base by working closely with various...
-
Customer Support Engineer
hace 1 semana
Ciudad de México, Ciudad de México Kisi A tiempo completoAbout KisiAt Kisi, we're revolutionizing the way people access and secure their spaces. Our innovative technology is transforming how businesses control access to their offices, facilities, and buildings. If you're passionate about cutting-edge technology and want to be part of a dynamic team that's changing the world, we invite you to explore this exciting...
-
Customer Support Director
hace 4 semanas
Ciudad de México, Ciudad de México Abb A tiempo completo**Customer Support Director**:At ABB, we are embarking on a journey to drive diversity and inclusion across all dimensions. As a Customer Support Director, you will be responsible for the full strategic planning and operating responsibility for the spare parts organization based in San Luis Potosi, Mexico. You will coordinate and advise with the customer...