Customer Support Director
hace 1 mes
About the Role
Abb is seeking an experienced Customer Support Director to lead our customer support organization in San Luis Potosi, Mexico. As a key member of our leadership team, you will be responsible for driving strategic planning and operational excellence across our global customer support teams.
Key Responsibilities
- Develop and implement initiatives to enhance customer service quality and experience
- Collaborate with cross-functional teams to drive business growth and improvement
- Lead high-performing customer support teams to resolve customer queries efficiently
- Manage financial reporting standards, including SOX compliance and data safeguarding
- Provide daily and monthly reports on backlog, sales, and revenue
Requirements
- Bachelor's Degree completed
- 3+ years of experience in customer service area
- Fluent English required
- Availability to travel and valid visa/passport desirable
- Leadership experience with ability to motivate teams
- Ability to build customer and partner relationships
Estimated Salary: $85,000 - $110,000 per year
Why Choose Abb?
We offer a dynamic work environment, opportunities for professional growth, and a competitive salary package. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
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