Customer Support Agent

hace 2 semanas


Desde casa, México Estaga LLC A tiempo completo

**About Us**:
Estaga is a leading vacation rental management company, offering a diverse selection of rental properties in Florida, USA. Our mission is to provide exceptional experiences for our guests while ensuring a hassle-free and enjoyable rental process for property owners. We are currently seeking a dedicated and experienced Vacation Rental/Hospitality Customer Support agent to join our team.

**Responsibilities**:

- Resolve customer complaints or issues, ensuring to provide a solution that meets their needs and enhances their overall experience.
- Understand and navigate the company's booking system to assist customers with reservations, amendments, and cancellations.
- Provide customers with information about property features, pricing, and availability.
- Collaborate with the property management team to address specific customer concerns regarding properties.
- Assist in the development of customer service procedures, policies, and standards for the company.
- Escalate complex issues to the appropriate team or management level.
- Maintain a deep understanding of company products and services.

**Requirements**:

- High School diploma, GED, or equivalent.
- Previous experience in a customer support role, ideally within the hospitality or travel industry.
- Exceptional communication skills, both written and verbal.
- Proficient in the use of customer service softwares.
- Strong problem-solving skills and a solution-oriented mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Willingness to work flexible hours, including nights, weekends, and holidays, as the travel industry often requires.
- A friendly, empathetic personality with a strong commitment to providing outstanding customer service.
- Knowledge of multiple languages is a plus.

Pay: $20,000.00 - $25,000.00 per month

**Experience**:

- customer support: 3 years (required)

Work Location: Remote

Expected Start Date: 10/08/2023


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