Customer Support Associate

hace 6 días


Desde casa, México Intellect A tiempo completo

We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services.

Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties.

To be successful in this role, you should be a self-starter and an excellent communicator who's able to earn our clients' trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support.

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Liaise with other team members for technical issues
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Provide an excellent level of customer support
  • Complete any other duties as associated with customer support

Requirements:

  • Proven work experience in Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Excellent English communication and problemsolving skills
  • Strong technical skills
  • Multitasking abilities
  • Highly collaborative
  • Patience when handling tough cases
  • Familiarity with our industry is a plus
  • Start up experience is preferred
  • Willing to work weekend shifts

Benefits

  • Work in a diverse environment with people from over 10 countries
  • A generous leave policy
  • Work flexibility
  • Medical coverage
  • Annual Wage Supplement (Bonus)
  • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
  • Birthday Leave (1 day)
  • Holidays off
  • Quarterly mental health day off
  • Mental health benefits (Premium access to our app)
  • Worklife balance and employee wellness
  • Regular social events where we have non workrelated fun


  • Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...


  • Desde casa, México Cozymeal A tiempo completo

    In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.Serving both customers and our culinary partners is our top-priority and ingrained...


  • Desde casa, México Osmind A tiempo completo

    Osmind is the premier platform for clinicians and researchers advancing new life-saving mental health treatments. Today, mental health disorders are one of the leading causes of death worldwide, especially among young adults, and are tied to shortening lifespans. While there have been developments in new psychiatric medications since the first FDA approval...


  • Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**: - Excellent communication skills in the English - The minimum required education: High School - Passion for working with people and helping them to get their stuff to work - Strong interest in developing a career in the IT field - Readiness to learn at a fast pace - Solution-oriented mindset and passion for resolving problems - Readiness...


  • Desde casa, México 1 Customer Service A tiempo completo

    Job Title: Customer Service Representative (Bilingual English/Spanish) Company: 1 Customer Service Location: Remote - Mexicali, Baja California **Job Type**: Full-Time (40 Hours per week) Job Summary: Key Responsibilities: - Work with our ticket system to resolve customer inquiries and complaints in a timely manner - Retain customers and resolve...


  • Desde casa, México Cozymeal A tiempo completo

    In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top-priority and ingrained...


  • Desde casa, México Voice123 A tiempo completo

    Customer Success Associate - Full time We're crafting the future of the voice-over industry and were currently looking for a full-time Customer Success Associate who'll help look after Voice123's global user base of voice actors and clients! So, are you comfortable working in a highly-efficient and fast-paced technology environment? Then this is a fantastic...

  • Customer Support

    hace 7 días


    Desde casa, México The Pros Cleaners LLC A tiempo completo

    **WE ARE HIRING** **BILINGUAL SPEAKERS** We are a cleaning company hiring customer support lead position, we’re based in Houston, Texas. We’re currently hiring English and Spanish speakers (Fluently in English). This is a customer support job, the duties are the following-Call customers to confirm appointment and personalized experience based on their...

  • Customer Support

    hace 3 semanas


    Desde casa, México KRC HUMAN CONSULTING A tiempo completo

    **Customer Support.** **CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles.** **Required skills and experiences**: - 3 years of related customer support experience in SaaS and in SAP - 2 years of experience in a leadership/managerial role - Clear and concise...

  • Customer Support

    hace 2 meses


    Desde casa, México KRC HUMAN CONSULTING A tiempo completo

    **Customer Support.** **CWP extends SAP EAM and Supply Chain functionality with pre-packaged, natively built mobile apps, certified by SAP and developed with UX principles.** **Required skills and experiences**: - 3 years of related customer support experience in SaaS and in SAP - 2 years of experience in a leadership/managerial role - Clear and concise...

  • Customer Sales Support

    hace 2 semanas


    Desde casa, México fixity A tiempo completo

    Responsibilities: - Engage with Customer Sales support team to create customer portal set-up. - Deal creation with the set of products agreed with the Customer. - Update price inside the deal in Eclipse Tool. - Create Customer Configuration in OCC based on the customer requirement. - Create separate portal for dedicated stakeholders on HP2B tool. - Create...

  • Customer Support

    hace 2 meses


    Desde casa, México Webxloo, LLC A tiempo completo

    RESPONSIBILITIES: - Assist clients with product inquiries, troubleshooting, and technical support - Conduct outbound calls to follow up on customer inquiries and resolve any outstanding issues - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues -...


  • Desde casa, México Hostaway A tiempo completo

    As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small - and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for...


  • Desde casa, México Framework Science A tiempo completo

    Framework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow’s Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what’s never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or...


  • Desde casa, México GSS A tiempo completo

    International Company requests: Technical Support and Customer Service 100% Remote, but be in Monterrey for training issues 100% Face-to-face Area to work : Av. Eugenio Garza Sada The PositionResponsibilities and Duties - Gather customer information and determine a customer’s issue by analyzing symptoms and figuring out the underlying problem/root...


  • Desde casa, México TP-HEALTH A tiempo completo

    We are seeking a motivated and results-driven individual to join our team as a Business Support Associate. In this role, you will be responsible for assisting with business activities and managing day-to-day operations tasks. You will work closely with the management team to help ensure efficient operations and closing the day-to-day Support tickets. **Key...

  • Customer Sales Support

    hace 6 días


    Desde casa, México fixity A tiempo completo

    Responsibilities: Engage with Customer Sales support team to create customer portal setup. Deal creation with the set of products agreed with the Customer. Update price inside the deal in Eclipse Tool. Create Customer Configuration in OCC based on the customer requirement. Create separate portal for dedicated stakeholders on HP2B tool. Create user setup to...

  • IT Support Intern

    hace 2 meses


    Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**: - Experience is not required (We provide you with all the training) - The minimum education required: High School - Excellent communication skills in the English language - Solution-oriented mindset and passion for resolving problems. - Passion for working with people and helping them to get their stuff to work - Readiness to learn...


  • Desde casa, México Framework Science A tiempo completo

    Framework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow's Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what's never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or...


  • Desde casa, México Keep A tiempo completo

    Hey there! Are you a Customer Support Specialist ready to take on a new challenge? Keep is the fastest-growing Canadian fintech startup ever. We built the first cross-border bank that offers Canadian businesses credit cards, deposit accounts, currency conversions, and revenue financing at no cost. We are a team of seasoned global startup veterans with...