Service Desk
hace 7 meses
**What you’ll do**:
- Ensure proper recording, documentation, and closure.
- Provide Remote resolution to issues/queries where applicable.
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Single point of contact for the end users related to Issues/Requests
- Log, Track, Route, and redirect problems to the correct resources.
- Properly escalate unresolved queries to the next level of support
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
**Must Haves**:
- Overall, 2- 3 years of work experience in technical support environment.
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
- Good knowledge of O365 support - Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
- Understanding of printer functionalities.
- Understanding of different hardware and OS (Desktop, Laptop).
- Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).
- Understanding of VPN connectivity & troubleshooting.
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
- Provide Remote resolution to issues/queries where applicable.
- Availability 24/7 - shift rotation
- **Excellent proficiency in English, Spanish and Portuguese**
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $30,000.00 - $32,000.00 al mes
Horario:
- Incluye días feriados
- Rotativo
- Turno de 8 horas
Prestaciones:
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Idioma:
- Portugués (Obligatorio)
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
-
Service Desk Ti Jr
hace 2 días
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES. HORARIO HIBRIDO HOME OFFICE / PRESENCIAL Somos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes...
-
Monterrey, Nuevo León, México Cover Desk A tiempo completoAbout Cover DeskCover Desk is a leading provider of virtual assistance services, connecting independent insurance agencies with highly educated and talented virtual assistants in Mexico. With six years of experience, we have established ourselves as a trusted partner for insurance agencies looking to grow and thrive.As a virtual assistant to Cover Desk...
-
French Service Desk
hace 3 meses
Monterrey, México Agile Global Solutions A tiempo completoWe are actively seeking a dedicated **French Service Desk Technician** to enhance our IT support team. In this role, you will provide **French IT support** and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality **service desk solutions**. Key Responsibilities: - Respond promptly to incoming **service desk queries**...
-
Bilingual Customer Service Representative
hace 6 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Bilingual Customer Service Representative
hace 3 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Bilingual Customer Service Representative
hace 4 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Bilingual Customer Service Representative
hace 2 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Bilingual Customer Service Representative
hace 7 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Service Desk
hace 5 días
Monterrey, México iKraft Solutions A tiempo completoWe are looking for a customer service oriented **Service Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
-
Bilingual Customer Service Representative
hace 6 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Bilingual Customer Service Representative
hace 7 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Tijuana, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Monterrey, Nuevo León, México Cover Desk A tiempo completoAbout Cover DeskCover Desk is a pioneering company in the virtual assistant industry, providing innovative solutions for insurance agencies to grow and thrive.As a Bilingual Customer Service Representative - Virtual Assistant, you will be part of a high-performing team that represents US-based insurance agencies. Your primary responsibility will be to...
-
Bilingual Customer Service Representative
hace 6 meses
Monterrey, México Cover Desk A tiempo completo**ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...
-
Service Desk
hace 5 días
Monterrey, México HRO A tiempo completoWe are looking for a competent **Service Desk **to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...
-
Service Desk B2B
hace 3 días
Monterrey, México HRO A tiempo completoWe are looking for a customer service oriented **Service Desk B2B** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...
-
Service Desk
hace 2 meses
Monterrey, México Xcala A tiempo completoEmbárcate en una Nueva Aventura con **VERCAN** como "**Service Desk - Help Desk**" Solicitamos "**Service Desk - Help Desk**" para una empresa importante dedicada a la consultoría de sistemas, con 20 años de experiência en el ramo y más de 15 años especializada en la atención a colegios a través de _Nemax_. Con el objetivo de brindar asistencia de...
-
Virtual Assistant
hace 3 semanas
Monterrey, Nuevo León, México Cover Desk A tiempo completoAbout Cover Desk:Cover Desk is a pioneer in connecting virtual assistants with independent insurance agencies, enabling them to grow and thrive. Our mission is to provide exceptional support to our clients through highly skilled virtual assistants based in Monterrey, Mexico.Job Summary:We are seeking a highly motivated Bilingual Customer Service...
-
Service Desk Team Leader
hace 7 meses
Monterrey, México Optimas Solutions A tiempo completo**Service Team Leader** **Monterrey, NL** *** **About Optimas**: - Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. - Optimas Manufacturing has been associated with the Fastener...
-
Service Desk
hace 3 meses
Monterrey, México Xcala A tiempo completoEmbárcate en una Nueva Aventura con **VERCAN** como "**Service Desk - Atención al cliente**" Solicitamos "**Service Desk - Atención al cliente**" para una empresa importante dedicada a la consultoría de sistemas, con 20 años de experiência en el ramo y más de 15 años especializada en la atención a colegios a través de _Nemax_. Con el objetivo de...
-
Technical Service Desk Manager
hace 1 mes
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoJob SummaryThe Technical Service Desk Manager plays a pivotal role in providing technical leadership and support for a team of service desk agents to provide high-quality technical support and maintain the efficiency of an organization's IT systems.About Optimas SolutionsOptimas Solutions is a global distributor of integrated supply chain solutions, and...