Service Desk

hace 5 meses


Monterrey, México Fixity technologies A tiempo completo

**What you’ll do**:

- Ensure proper recording, documentation, and closure.
- Provide Remote resolution to issues/queries where applicable.
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Single point of contact for the end users related to Issues/Requests
- Log, Track, Route, and redirect problems to the correct resources.
- Properly escalate unresolved queries to the next level of support
- Provide Level 1 support for end user issues and convey resolutions to end user queries.

**Must Haves**:

- Overall, 2- 3 years of work experience in technical support environment.
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
- Good knowledge of O365 support - Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
- Understanding of printer functionalities.
- Understanding of different hardware and OS (Desktop, Laptop).
- Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).
- Understanding of VPN connectivity & troubleshooting.
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
- Provide Remote resolution to issues/queries where applicable.
- Availability 24/7 - shift rotation
- **Excellent proficiency in English, Spanish and Portuguese**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $30,000.00 - $32,000.00 al mes

Horario:

- Incluye días feriados
- Rotativo
- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Idioma:

- Portugués (Obligatorio)
- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial


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