IT Coordinator

hace 5 meses


Ciudad Juarez, México BRP A tiempo completo

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.

Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.

Our 14 500 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.-
GENERAL SUMMARY

BRP offers a career opportunity as IT Coordinator; customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model and communication protocols.

EXPERIENCE AND EDUCATION

Bachelor's degree on computer science

7+ years of experience configuring, building or troubleshooting computers, printers, scanners

3+ years experience leading Help Desk and Service Desk (Proximity) support

3+ years Leading multi location resources

English (Speaking 80%, Writing 100%, Reading 100%)

KNOWLEDGE, SKILLS AND CERTIFICATION

User and services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)

Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)

Multi-tasking

Troubleshooting skills

Effective problem solver

IT background in supporting Office and manufacturing environment

Availability to work on the day shift and attend escalation after office hours

Lead communication on emergency ticket status and next steps to business

Punctuality

MAIN TASKS AND RESPONSABILITIES

Analyze, Monitor and measure performance for end user support following our operation model

Assure Triage process is being followed to assign ticket priorities according to agreed SLA

Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Be the link between shifts for Service continuity

Assure urgent requests from managers and superiors are handled satisfactorily

Create and maintain IT processes in compliance with IT and business programs

Control and validate assets inventory accuracy

Collaborate and teamwork with IT partners to have a continuous IT service delivery improvement plan

Build and sustain IT Manufacturing proactive support program

Monitor and plan preventive maintenance program for shop floor IT devices

Identify and enable service improvement initiatives to reduce shopfloor IT equipment downtime

Align IT support with business needs across multiple shifts and work days

Lead daily governance across functional teams

Assess new projects hardware requirements to plan from purchase orders to service delivery

Collaborate with external service providers to warranty service delivery. Escalate incidents in a timely manner to prevent business disruption.

Support/Coach and supervise Site Leads and Help desk Agents on the services to be carried out or in progress, or whenever these people cannot solve certain complex problems by themselves.

Provide follow-up and responses to the feedback obtained on the Service Desk Surveys in connection with his own objectives obtained from his superior, provide feedback evaluation of site service agents according to the schedule established by BRP

Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO9001 and CTPAT, PSP.

Comply with safety rules according to the function.

Comply in time planned training related to Quality and Training.

Identify and report any quality and compliance issues and support corrective actions.

THE ROAD SHOULD BELONG TO EVERYONE.

We still live in a world where many feel the road is for other people. We believe we can make a difference. Moving people goes beyond making innovative products.

We strive to nurture our people’s aspirations, to exceed our riders’ expectations and stand in solidarity with all the communities that ride with us.

Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive and dedication to make it a reality.



  • Ciudad de México LVMH A tiempo completo

    **Position**: IT Architecture Coordinator **Profile**: **IT Architecture Coordinator** **Job Summary**: Our company is seeking an experienced IT Coordinator to join our team and lead the Systems, Architecture, and Integrations department. They should also have an excellent understanding of information systems, enterprise architecture, and system...


  • Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    Job Title: IT and Facilities CoordinatorSGI Global LLC is seeking a highly skilled IT and Facilities Coordinator to join our team.Responsibilities:Control office access and coordinate staff badges with the property administrator.Configure and assign internet, telephone, and essential services in the office.Identify needed equipment and supplies for staff and...


  • Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    Job Title: IT and Facilities CoordinatorSGI Global LLC is seeking a highly skilled IT and Facilities Coordinator to join our team.Key Responsibilities:Control office access and coordinate staff badges with the property administrator.Configure and assign internet, telephone, and essential services in the office.Identify needed equipment and supplies for staff...

  • IT Coordinator

    hace 1 semana


    Ciudad de México, Ciudad de México Brose A tiempo completo

    **About the Role**:We are seeking a skilled IT Coordinator to join our team at Brose. As a successful family-owned company on a path to global growth, we offer challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise.**Key Responsibilities**:Support...


  • Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    Job Title: IT and Facilities CoordinatorSGI Global LLC is seeking a highly skilled IT and Facilities Coordinator to join our team.Responsibilities:Control office access and coordinate staff badges with the property administrator under the guidance of the Program Manager.Configure and assign internet, telephone, and essential services in the office.Identify...


  • Ciudad de México, Ciudad de México Infosys Limited A tiempo completo

    About the RoleWe are seeking a highly skilled Senior IT Project Coordinator to join our team at Infosys Limited. As a key member of our project management team, you will be responsible for planning and coordinating IT projects from initiation to delivery.Key ResponsibilitiesDevelop and maintain project plans, timelines, and resource allocationCoordinate with...

  • IT Coordinator

    hace 4 meses


    Ciudad Juarez, México TECMA A tiempo completo

    **Required technical knowledge**: 1. Operations systems: Windows, Linux 2. Networking: Protocols, security (specially Cisco and Fortinet), routers. OT networks 3. Cybersecurity: Encryption, firewalls, intrusion detection 4.Hardware: Components, trobleshooting 5. Software: Productivity, suites, database management (Including MS SQL) 6. Vistualization and...


  • Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking a highly skilled IT and Facilities Coordinator to join their team.Key Qualifications:Mexican citizenship.Spanish FSI level 4/4.English FSI level 3/3.At least a Bachelor's degree in information technology, facilities management, or a related field.Two years of experience in a similar position, supporting staffing contracts.Working...

  • Project Coordinator

    hace 3 semanas


    Ciudad de México, Ciudad de México Svitla Systems A tiempo completo

    Project Coordinator Job DescriptionSvitla Systems Inc. is seeking a highly skilled Project Coordinator to join our team in Mexico. As a Project Coordinator, you will play a crucial role in ensuring the successful delivery of projects.Key Responsibilities:Coordinate multiple projects simultaneously, ensuring timely completion and high-quality results.Provide...


  • Ciudad de México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Elevate Your Career with Edenred At Edenred, we are dedicated to enhancing the lives of millions by delivering innovative solutions that connect employees, businesses, and merchants globally. We believe in your potential for growth. By joining us, you will enhance your skills in a vibrant, multicultural, and challenging environment. Embrace the opportunity...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Step into a rewarding career with Edenred. At Edenred, we are dedicated to delivering cutting-edge solutions that enhance the lives of millions globally, bridging the gap between employees, businesses, and merchants. We understand that your growth is paramount. By joining us, you will have the opportunity to develop your skills in a vibrant,...

  • Service Coordinator

    hace 2 semanas


    Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo

    Job Title: Service CoordinatorGrundfos is seeking a skilled and organized Service Coordinator to join our team. As a Service Coordinator, you will be responsible for coordinating and scheduling service operations, liaising with customers and service staff, and handling customer requests.Main Responsibilities:Coordinate and schedule service operations using...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to enhance the lives of millions, connecting employees, businesses, and merchants globally. We recognize there are numerous paths for you to advance. With us, you will develop your skills in a multicultural, challenging, and dynamic environment. Dare to be part of...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are numerous ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare...

  • Tradeshow Coordinator

    hace 2 semanas


    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in the success of our trade shows and exhibitions. As a Tradeshow Coordinator, you will be responsible for collaborating with our Senior Marketers and Tradeshow Planners to define the strategy and event requirements. You will research and present concepts and ideas for feedback, preparing...

  • Project Coordinator

    hace 1 mes


    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Project Coordinator RoleWe are seeking a detail-oriented and organized Project Coordinator to join the Lenovo Services & Solutions Group (SSG) Digital Workplace Solutions Delivery Team.This role will reside within the Americas Project Management Office and will be responsible for facilitating the successful execution of client projects, ensuring timely...

  • Change Coordinator

    hace 4 semanas


    Ciudad de México, CDMX Bayer A tiempo completo

    **Change Coordinator** **Purpose**: The change coordinator is responsible for initiating, managing, and coordinating technical changes and project changes for Consumer Health products. This role involves collaborating with cross-functional teams ensuring compliance with local regulations and Bayer SOPs (Standard Operating Procedures) and managing the...


  • Ciudad Juarez, México BRP A tiempo completo

    LIFE AT BRP At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally. Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles,...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in the success of our trade shows as a Tradeshow Coordinator. Your primary responsibility will be to collaborate with our Sr. Marketers and Tradeshow Planners to define the strategy and event requirements.Key responsibilities include:Researching and presenting concepts and ideas for...