Frontline Support Specialist

hace 7 meses

Tlahuac, México Deliverect A tiempo completo

**Deliverect**

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

**Omnichannel Innovation**

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

**Unlocking Benefits**

Our meticulously crafted solutions provide a multitude of benefits:
**_Growing Sales:_** Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

**_Optimised Operations:_** As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

**_Elevated Customer Satisfaction:_** Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

**Dynamic Team and Values**

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

**Department Focus**

At Deliverect, our Customer Experience team is the vital force propelling our customers towards unparalleled success. Envision us as the beating heart, offering tailored guidance and around-the-clock support to businesses of all sizes, ensuring they can fully harness the potential of our suite of products and thrive in their endeavours. With a customer-centric mindset deeply rooted in industry expertise, our global team passionately advocates for the needs and desires of our users.

We're not just a team; we're facilitators of continuous improvement, scaling successful business outcomes worldwide. Our diverse team proudly upholds the customer-focused values that define Deliverect. Our unwavering commitment to tailored support ensures that businesses have the assistance they need precisely when they need it.

As the central point of feedback, we continuously demonstrate our department's unyielding dedication to enabling customer success. We seamlessly combine a personalised touch with our industry-leading technology, creating a harmonious blend that sets us apart. Our goal? To be the driving force behind our customers' triumphs, proving that exceptional customer experience is not just a service but a fundamental part of the Deliverect journey.

**Your Impact**

At the heart of the order management revolution, you'll be central in guiding businesses to digital success. As a Deliverect Frontline Support Specialist, your expertise ensures seamless software integration for each unique customer. You'll be the champion for smooth connections with their point-of-sale systems, eliminating technical roadblocks. Empowering users of our solution is your mission.

Through a blend of reactive and proactive support, you'll become the crucial link between Deliverect and our valued customers. Your role is not just to troubleshoot challenges but also to anticipate and prevent them, with an added responsibility of calling customers back for ticket resolution queries, follow-ups, and confirmation. This ensures that customer queries are followed up on and that their relationship with Deliverect is built on trust. We'll equip you with in-depth product knowledge, making you a technical expert.

Your exceptional communication bridges the gap between internal teams, external partners, and customers across various channels. Ultimately, your ability to collaborate effectively and explain solutions clearly will not only solve problems but also continuously improve Deliverect's customer experience.

**A Typical Day**:

- Prioritize and organize your workload efficiently using advanced project management tools, ensuring

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