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Gcp Platform Tsr Lead
hace 2 meses
Description
- Carry out internal classification consultations that document classes of problems and preventive actions for their subsequent retroactive analysis.
- Reactively submit problem reports to the product engineering team, create documentation, procedures, document desired behavior and/or steps to reproduce, and suggest code-level resolutions for complex product bugs, help engineers resolve mistakes.
- Participate in debugging design/code issues and identify root cause.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
**Requirements**:
+5 years of experience in IT
+3 years using Javascript
Cloud Technologies knowledge/experience
Interest in working as support in production area.
The position will work in the near future in Monterrey
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hace 1 semana
Monterrey, México Connectingology A tiempo completoDescription - Identify QA problem areas, overseeing projects to address these issues, measuring the impact of these initiatives - Review eligible cases using the appropriate scorecard or rubric in accordance with agreed weekly quality depth - Provide additional case scrubs as needed and/or requested by the client. **Scheduled 8am - 8 pm...
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