Senior Technical Support Analyst

hace 3 meses

Zapopan, México Oracle A tiempo completo

**mdclp**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Career Level - IC3

**Key Responsibilities**
- Well-developed troubleshooting and diagnostic skills
- Experience in one or more of the following: log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware
- Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
- Working experience in XML, web services, java, JavaScript, PLSQL, databases and Groovy scripting
- Exceptional troubleshooting and problem-solving abilities.
- A deep understanding of underlying technologies, business process expertise and support process knowledge to interact with a broad spectrum of people within Oracle and customers as they encounter issues during various lifecycle phases.
- Act as a trusted advisor to support management and customers
- Quickly master complex technical and functional areas
- Interact frequently with senior management in the support and development chain and present to large and small groups on technical and functional topics.
- Be able to influence product design by providing feedback to development.
- Help define/refine future support processes.
- Coach, mentor and train your peers.

**Behavioral**
- Detail Oriented
- Ability to influence and build cooperative relationships with wide range of key participants, from business executives to technical specialists.
- Excellent communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly escalated situations to executives, support personnel and customer personnel.
- Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.
- Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible.
- Fast and flexible problem solving aptitude so as to be able to adjust resolution plans as new data for given problems is obtained.
- Ability to persevere in the face of obstacles and ensure customers’ success.
- Able to work well with limited daily supervision.
- Process orientation preferred.
- Self-starter, takes initiative when opportunities arise

**Education**

B.S (Computer Science) or equivalent preferred.

Other qualifications with adequate experience might be considered.

  • Senior Technical Support Analyst

    hace 4 meses

    Zapopan, México Oracle A tiempo completo

    Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...

  • Senior Technical Support Analyst

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...

  • Technical Analyst 3-support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    **Customer Support - Senior Technical Support Analyst - Fusion Cloud** **Detailed Description and Job Requirements - External** As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended...

  • Customer Support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    **Customer Support - Senior Technical Support Analyst - SCM Fusion Cloud** **Detailed Description and Job Requirements** As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and...

  • Senior Technical Support Analyst

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...

  • Senior Technical Support Specialist

    hace 2 meses

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewOracle is seeking a highly skilled Senior Technical Support Analyst to provide expert support for logistics products within the Oracle E-Business Suite. This includes Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications, Oracle Product Hub, Oracle Bills of Materials, and Oracle Engineering.The ideal candidate will...

  • Technical Analyst 2-support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services. This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - It's mandatory to...

  • Technical Analyst 2-support

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner. An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...

  • Senior Technical Analyst

    hace 9 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Specialist

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. This is a fantastic opportunity for an experienced technical professional to work closely with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and...

  • Senior Technical Support Specialist

    hace 4 semanas

    Zapopan, Jalisco, México Oracle A tiempo completo

    About OracleAs a global technology leader, Oracle is responsible for delivering innovative solutions that help our customers achieve their business goals. We offer a comprehensive range of products and services that enable businesses to streamline operations, improve customer experiences, and drive growth.Salary Range: $60,000 - $80,000 per yearAbout the...

  • Senior Technical Support Specialist

    hace 1 mes

    Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. This is an excellent opportunity to work with a world-class organization and contribute to the success of our customers.About the RoleThe successful candidate will be responsible for delivering post-sales support and solutions to our customers, serving as...

  • Technical Analyst 3-support

    hace 2 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 2-Support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the IT-Support organization, your focus is to provide technical help for oracle employees 24x7x365 support. This position is specifically designed to help cover a portion of our weekend shift. This involves resolving technical questions regarding the use of and troubleshooting for system hardware, operating systems, applications, and...

  • Technical Analyst 3-support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Analyst 2-support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    **Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...

  • Technical Analyst 2-support

    hace 7 meses

    Zapopan, México Oracle A tiempo completo

    **Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...

  • Senior Technical Analyst

    hace 3 meses

    Zapopan, México Oracle A tiempo completo

    Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...

  • Senior Technical Support Engineer

    hace 6 meses

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...