Senior Technical Support Specialist
hace 1 mes
**Job Overview**
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. This is a fantastic opportunity for an experienced technical professional to work closely with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and use of Oracle products.
As a Senior Technical Support Specialist, you will be the technical interface for our customers and partners, providing expert guidance and support to ensure their success with our products. You will have in-depth knowledge of multiple Oracle products and platforms, as well as experience working with cloud-based/SaaS solution offerings.
**Key Responsibilities:**
- To provide exceptional technical support to customers and partners via phone, email, and chat channels
- To troubleshoot complex technical issues and develop effective solutions
- To collaborate with internal teams, including product management and development, to identify and resolve customer issues
- To create and maintain technical documentation, knowledge base articles, and other resources to support customer success
- To participate in on-going training and professional development to stay up-to-date with the latest Oracle products and technologies
**Requirements:**
- Bachelor's degree in information technology, computer science, or a related field or equivalent experience
- Strong analytical capabilities and excellent problem-solving skills
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
- Proven experience working with cloud-based/SaaS solution offerings and strong knowledge of data and relational database systems (SQL, Merge concepts, Filters)
- Familiarity with Linux/Unix operating systems and basic programming skills (Unix scripting, HTML, Java, C++, etc.)
**Estimated Salary:** $120,000 - $150,000 per year, depending on location and experience. Benefits include comprehensive health insurance, 401(k) matching, paid time off, and opportunities for career growth and professional development.
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