Senior Technical Support Specialist
hace 2 meses
Job Overview
Oracle is seeking a highly skilled Senior Technical Support Analyst to provide expert support for logistics products within the Oracle E-Business Suite. This includes Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications, Oracle Product Hub, Oracle Bills of Materials, and Oracle Engineering.
The ideal candidate will serve as the technical interface between customers, Original Equipment Manufacturers (OEMs), Value-Added Resellers (VARs), and internal teams for resolving technical issues related to product installation, maintenance, and usage.
Key Responsibilities
- Provide advanced technical support for logistics products, utilizing excellent analytical and problem-solving skills.
- Develop and maintain in-depth knowledge of E-business logistics, including Oracle Inventory Management, Oracle Warehouse Management, and related products.
- Collaborate with internal teams and external partners to identify and resolve complex technical issues.
- Communicate effectively with customers, OEMs, and VARs to understand technical requirements and provide timely solutions.
- Stay up-to-date with product enhancements, new features, and emerging trends in E-business logistics.
Requirements
- 3+ years of experience in technical support, with a focus on logistics or supply chain management.
- Excellent analytical, problem-solving, and communication skills.
- In-depth knowledge of Oracle E-Business Suite, including logistics products.
- Working knowledge of SCM products, such as Oracle Order Management and Purchasing.
- Functional/technical background in assigned product area and exposure to associated systems and software.
Personal Attributes
- Customer-focused mindset.
- Self-motivated and proactive approach.
- Excellent English communication skills (verbal and written).
- Ability to work in a team environment and prioritize tasks effectively.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer.
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