Automotive Technician
hace 2 semanas
ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels.
- Welcome to the Engineer’s home ALTEN_
**General Activies**:
1. Assist Retailer Technicians with guided expert level diagnostics to ensure a prompt vehicle repair
2. Analyze, document, and report technical faults found on OEM products and diagnostic tools
3. When necessary, escalate appropriate problems or situations to resolve the concern timely
4. Assist the larger Retailer Technical Support Team
5. Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.
6. Travel throughout the year as needed to support ‘on site’ at retailers as well as occasionally to Sweden
7. Perform special follow-ups, investigations and other requests to support the OEM organization
8. Looks for new and innovative solutions to problems and finds creative ways to produce results
9. Display a good understanding of the organization's mission, goals, and strategies in daily work
10. Investigate and resolve difficult repair situations by duplicating and testing during development days
**Requirements**:
Fluent English
1. Knowledge of diagnostic procedures, manufacturer specific special tools, and test equipment
3. Work independently to logically analyze a technical problem, identify the root cause and document the results
4. Effectively plan, coordinate and document daily scheduling of retailer visits, investigations and activities
5. Strong PC skills to perform daily work (i.e. Office products, computer hardware, additional software)
6. Interact professionally representing the OEM brand with employees and customers in a OEM retailer
7. Vehicle fire and collision investigation knowledge/skills preferred
8. Ability to assess and identify actionable outcomes to improve support for our retailers
9. Electrical Vehicle knowledge desirable
10. Desirable experience with working at direct dealerships as brand representative
11. Highly motivated, good interpersonal soft skills
12. Availability to travel to US for training
Tipo de puesto: Tiempo completo
Salario: Hasta $35,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Vales de despensa
Tipos de compensaciones:
- Bono de asistencia
Lugar de trabajo: In person
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