Genesys Cloud

hace 7 meses

Tlahuac, México Capgemini A tiempo completo

**RH: Valeria Colin
**Location**:CDMX, Edo Mex (Hybrid)

**Industry - Sector**:Financial Services - Banking

**What you’ll do?**
- Build interaction flows with Genesys Cloud Architect
- Generate and maintain documentation
- Participate actively as a Scrum Team Member
- Familiarity with processes and adaptability
- Customer Experience and Service oriented

**What you’ll bring**:

- 2 years or more of experience with Genesys Cloud CX configuration and management, knowledge of Contact Center functionality and concepts, like Queues, Interaction Routing, Campaigns, etc.
- 1 year of experience with Genesys Cloud Architect (Drag & Drop tool), building IVR flows.
- Knowledge of Genesys Cloud Data Actions and how to use them within flows.
- Knowledge of Genesys Cloud API and JSON Schemas.
- Experience collecting and analyzing logs, such as Wireshark, Browser’s Network and Console, REST output, for troubleshooting and functional validation.
- Familiarity with Scrum and agile methodologies.
- Experience conducting functional tests and User Acceptance Tests (UATs).
- Proactively identify issues and take actions.
- Teamwork and problem-solving attitude. English Fluent

**Soft skills**:
Work Underpressure, Quality at work, Results Oriented

**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

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