Csr - Customer Service Representative

hace 2 semanas

Guadalajara, México ROHM Semiconductor USA, LLC A tiempo completo

ROHM Semiconductor USA, LLC has an immediate opening for a motivated, detailed Customer Service Representative to become part of our Customer Service Sales Support team. We are seeking those with junior to mid-career level experience who enjoy working in a fast-paced environment. The qualified Customer Service representative will be responsible for performing routine administrative and sales support duties including process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. Interface with internal and external customers effectively and timely for the delivery of pre-and post-sales activities to maintain positive customer relations. Familiarity with standard concepts, practices, and procedures within the industry. Relies on instruction and pre-established guidelines to plan and accomplish goals.

DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
- Perform administrative sales support tasks for outside/field sales, CS members, reps, accounting and other end users
- Data entry of customer orders
- Respond to customers regarding product orders
- Manage order information for customers (cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing); modify orders per customer requests
- Prepare quotes on orders for Outside Sales
- Learn key features and benefits of Company products and service offerings to provide the appropriate product/service in a particular market or end user type
- Participate in departmental meetings; learn about current policies, trends and technologies in the industry
- Give feedback on processes and communicate insights based on customer behavior
- Perform other duties as may be assigned

QUALIFICATIONS

Education/Training and Experience:

- Minimum of 1-3 years' experience of performing customer service or related administrative sales support functions is required, preferably in a semiconductor, electronics or high-tech industry.
- Minimum of HS degree or equivalent is required. Preferably 2 years' post-secondary education or training; or recent college graduate with a bachelors degree in business or office administration, or an equivalent combination of education/training and experience.
- Database management and Microsoft Office Suite (Outlook, Word, and Excel at intermediate level is required), Internet and custom and other computerized-systems (testing may be given).
- Detail-oriented and results-driven skills
- Demonstrate professional business acumen
- Strong communication abilities - oral, written, and listening
- Possess effective organizational and negotiation skills
- Bilingual skills - English/Spanish required; Japanese especially desired/beneficial

Background and Knowledge of:

- Office/Business administration
- Order management and sales concepts
- Procurement, logistics, materials planning, inventory management and shipping/receiving concepts

Abilities/Attitudes:

- Coordinate efforts of several individuals to achieve a work goal
- Recognize and respond successfully to problem situations
- Display good interpersonal skills and maintain smooth working relations with people inside/outside the department
- Complete assigned tasks within specified time limits
- Some/light travel as required
- Diligent customer follow-up
- Understand job procedures, equipment and methods, responsibilities and scope of duties
- Demonstrate a consistent, dependable work effort, and a positive work attitude
- Work closely in a team environment and work independently with general supervision
- Display initiative, motivation and use of good judgment

**Job Types**: Full-time, New-Grad

Pay: $23,000.00 - $28,000.00 per month

COVID-19 considerations:
Masks are strongly recommended, office and common surfaces are sanitized and disinfected frequently

Ability to commute/relocate:

- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Microsoft Excel: 3 years (preferred)

Expected Start Date: 09/01/2023

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