Data Management Operations

hace 4 semanas


Guadalajara, México AstraZeneca A tiempo completo

Play a role in powering AstraZeneca and helping all of us to fulfill our ambitions. As valued partners across the enterprise, we provide the platform for excellence and performance to happen. We draw on our network of diverse minds, harnessing our unique views and ideas to improve how we run. It means every day we power ourselves and others to focus on important and impactful work.

Opportunity as Data Management Assistant Manager in Guadalajara; responsible maintaining daily interactions with US SFO to ensure their requirements are properly addressed and supported by operational and project activities, performed by the nearshore direct reports and the offshore teams. This includes participation in the business meetings, collection of the business requirements, conversion of the business requirements into specific tasks or group of tasks, handling escalations, coordination of the execution of the tasks locally or by the offshore teams, monitoring of the queues with data change requests, non-standard requests, business questions and queries, issues identification and their resolution, priorities management and proper workload balancing among the team members.

Data Management Assistant Manager ensures that the activities performed by the team are following agreed SOPs, meeting desired data quality standards and SLAs. Person in the role is responsible for identification and implementation of the continuous improvements and automations resulting in efficiencies and improved customer service. On top of that, Data Management Assistant Manager is expected to work on the proper onboarding of new hires, performance management and development processes of her/his team members.
- Proactively interact with US SFO to understand and properly address the business requirements
- Collect business requirements and translate them into operational and project tasks
- Manage and prioritize (if required) escalations regarding Health Care Master, Product Master, Consumer Master or Business Question Central
- Interact with offshore teams and managers to ensure proper distribution and prioritization of the tasks
- Monitor execution of the daily tasks of the team
- Define and implement KPIs driving service delivery with excellence
- Provide regular reporting to manager and key stakeholders on the service performance
- Manage priorities for the direct reports in alignment with key stakeholders and manager
- Coordinate introduction of new data sets both internal and external to ensure they meet the required quality and data standards
- Manage calendar of periodic tasks to ensure availability of the resources to meet the required deadlines
- Identify and implement Continuous Improvements and automation
- Define and coordinate Data Quality initiatives for the data in scope
- Manage the organizational setup of the direct reports and adjust it to current scope and business needs
- Identify, analyse root cause and coordinate the resolution of data issues
- Review and update Standard Operating Procedures to ensure their adherence to the operational and business needs
- Generate, analyse and present to Data Management Lead and stakeholders operational reports and data reports
- Liaise with IT and other Company’s function to ensure that systems and tools required for service delivery are running without issues
- Identify systems and tools enhancements and work with the respective IT support teams on their implementation
- Coordinate implementation of new systems and tools
- On-board new team members to the roles
- Perform performance management program
- Work with the direct reports on their development plans and actions
- Define and align with HR Business Partners on the training plans for the team members

Qualifications:

- At least 3 years people management experience in shared service environment in the Pharma Industry,
- Working experience in data management with MDM solutions (Reltio, STIBO, TIBCO),
- Working experience with CRM solutions
- Working experience with external data providers in Pharma industry (e.g. IQVIA, Veeva),
- Experience in delivering projects in data management area
- Background in data analysis and issue investigation in a complex data and system environment
- Good understanding of data quality and data management principles
- Proactive, analytical and investigative mindset
- English proficiency
- Strong customer focus and customer service attitude,
- Strong written and verbal communication skills
- Able to present data and reports in an easily understandable format
- Experience in establishing new team or service,
- Experience in coordination of knowledge transfer activities among various teams and locations.



  • Guadalajara, México NTT DATA A tiempo completo

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. As we grow our Healthcare Provider business unit, it is essential that we have experienced sales support to enable business readiness. Therefore, we are hiring someone to join our team who can quickly navigate our sales lifecycle and partner with...


  • Guadalajara, México Global Fleet Management Inc. A tiempo completo

    We are an international software-as-a-service provider looking for a new addition to our **Operations Manager** in our office in Guadalajara, Mexico. The resource will be in charge of office maintenance in both countries (Canada and Mexico), including agreements, inventory, shipments and procurement, they will also help with product issues (order and track...


  • Guadalajara, México AstraZeneca A tiempo completo

    Description We seek a dynamic and experienced individual to join our team as an Associate Director, Data and Analytics Leader. This role will drive the data and analytics strategy of Global Operations, with a focus on data governance, AI (Artificial Intelligence), Analytics, and Data Science. The successful candidate will have a solid background in...


  • Guadalajara, Jalisco, México AstraZeneca A tiempo completo

    Data & Analytics Leader, Global OperationsPositions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid)Strong English interpersonal skills requiredMust submit Resume in English.About the AstraZenecaAstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development,...


  • Guadalajara, México QX A tiempo completo

    **Job Detail**: - Job Location : Guadalajara_Mexico- - Experience : 5 years- - Department : QX Recruitment Process OutsourcingLead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution Manage data collection for the updating of metrics to achieve...

  • Data Business Analyst

    hace 4 semanas


    Guadalajara, México AstraZeneca A tiempo completo

    Do you have a passion for Data? Are you an experienced Business Analyst with a data focus? Would you like to be part of driving a change in how AstraZeneca Operations works with data management? **About AstraZeneca** AstraZeneca is a global, innovation-driven Biopharmaceutical business that focuses on the discovery, development, and commercialization of...


  • Guadalajara, México AstraZeneca A tiempo completo

    Play a role in powering AstraZeneca and helping all of us to fulfill our ambitions. As valued partners across the enterprise, we provide the platform for excellence and performance to happen. We draw on our network of diverse minds, harnessing our unique views and ideas to improve how we run. It means every day we power ourselves and others to focus on...


  • Guadalajara, México CobaltoTalent A tiempo completo

    **Role Summary**:The General Operations Assistant plays a vital role in supporting the operational efficiency of the company. This position involves a wide range of responsibilities related to day-to-day operations, process coordination, and collaboration with various departments to ensure smooth business functions. **Key Responsibilities**: - **Process...

  • Data Quality Lead

    hace 1 mes


    Guadalajara, México AstraZeneca A tiempo completo

    **Positions are open to Mexican Citizens and official residents of Mexico.** **Location: Guadalajara (hybrid)** **Strong English interpersonal skills required**: **About the AstraZeneca**: **AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines...


  • Guadalajara, México Welocalize A tiempo completo

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...


  • Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Recognitions Program & Data Management Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Part of the Transformation Office, the eCommerce, Experience and Change Leadership (EECL) team is responsible for the end-to-end customer and partner experience. This includes change and transition...


  • Guadalajara, México NXP Semiconductors A tiempo completo

    **Company Description** **Organization Description** Do you feel challenged by being part of the IT department of NXP, a company with a mission of “Secure Connections for a Smarter World”? Do you perform best in a role representing IT in projects in a fast moving, international environment? **Job summary** **Primary responsibilities**: The DDM...


  • Guadalajara, México AstraZeneca A tiempo completo

    AstraZeneca is looking for a technical data engineer to manage our Snowflake Enterprise Data Management Platform Service AstraZeneca is looking for a technical data engineer to manage our Snowflake Enterprise Data Management Platform Service. Our data platforms are fundamental to enable AstraZeneca’s bold ambition to be the pioneers in science, leaders in...


  • Guadalajara, Jal., México Welocalize A tiempo completo

    As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000...


  • Guadalajara, México NTT DATA A tiempo completo

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we...


  • Guadalajara, México AstraZeneca A tiempo completo

    Our data platforms are fundamental to enableg AstraZeneca’s bold ambition to be the pioneers in science, leaders in our disease areas - transforming patient outcomes. We are looking for a Lead Engineer to drive the implementation, adoption and running of our Snowflake Enterprise Data Management Platform. Enterprise Data and AI (ED&AI) - Data Engineering...

  • Operations Manager

    hace 1 mes


    Guadalajara, México CSC Solutions A tiempo completo

    **About CSC Solutions**: At CSC Solutions, we are at the forefront of providing exceptional bilingual contact center services. As we continue to expand, we're seeking a dynamic Operations Manager to spearhead our operations at our Guadalajara office. If you have a knack for overseeing daily operations, leading teams, and driving performance, we'd love to...

  • Itil Specialist

    hace 1 mes


    Guadalajara, México NTT DATA Services A tiempo completo

    We are currently seeking a Account Service Specialist to join our team in Guadalajara The IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition. Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...

  • Product Owner

    hace 4 semanas


    Guadalajara, México Juniper Data Center A tiempo completo

    **Product Owner Web Analytics** LeadVenture has brought together the premier website providers in the powersports, marine, RV, used auto, and a variety of other industries. Given this breadth of coverage, we are in a unique position to learn more about the consumer’s journey than most other players in our space, and effective data collection is key to...

  • Lead Data Engineer

    hace 1 mes


    Guadalajara, México CHUBB A tiempo completo

    With you Chubb is better! Chubb is the world’s largest publicly traded P&C insurance company and a leading commercial lines insurer in the United States. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life...