Especialista Customer Solution

hace 1 mes


Ciudad de México Nestle A tiempo completo

Especialista Costumer Solution

OC - CDMX

Tiempo Completo

**Misión
Impulsar de manera efectiva el enfoque de ciclo de pedido perfecto para minimizar todos los desechos y complejidades en el flujo de O2C.

**Principales Actividades
Completar y resolver todos los errores de captura de demanda dentro del acuerdo de nível de servicio definido.

Contactar con el cliente, cuando sea necesario, para proponer acciones de mitigación por riesgo de Agotado y mantener actualizado el Repositorio de Agotado

Aplicar la mitigación acordada con el cliente si está relacionada con pedidos ya existentes o Solicitud de cumplimiento de pedidos para configurar la acción de mitigación para pedidos futuros

Gestionar el problema de asignación de existencias que requiere un contacto con el cliente

Gestionar el problema de creación de entregas en colaboración con el filtrado de pedidos y/o ICC (Centro de competencia de interfaz)

Ponerse en contacto con el cliente y proponga una resolución en caso de problema de transporte relacionado con la optimización de la carga, la selección del transportista, la programación de citas y el retraso en la entrega

**Herramientas
Office - Avanzado

SAP - Intermedio

Inglés - Intermedio


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