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Technical Account Manager
hace 1 semana
**Job Summary**:
Technical Account Manager acting as focal point for existing customers for ongoing deliveries and support
**Roles and Responsibilities**:
- Delivery
- Manage the delivery and implementation of solutions for existing and new customers in a timely and efficient manner.
- Provide training and post implementation support.
- Operations
- Be the central POC for TOMIA’s customers for operational matters.
- Keep our customers satisfied by providing excellent service:
- Ensure requests are handled efficiently by managing the service ticket flow.
- Maintain regular communication with customers.
- Visit customers periodically
- Reviewing SLA performance and help improve performance where required
- Provide training to the customers on internal tools and business processes
- Upsell
- Advise customers on various products and services offered by TOMIA, thereby generating leads or selling professional services.
**Education requirement**:
- University degree in any discipline
**Experience range**:
- 2-3 years of experience (in the Telecommunications Industry. Any experience in Roaming is a relevant asset).
- Experience with Business Intelligence tools
**Technical/ functional skills required**:
- Fluent English - written and spoken, any other language is an asset
- Excellent proficiency in MS Windows, Word, Excel, Outlook.
**Soft skills required**:
- Team-player
- Detail oriented
- Flexible
- Reliable
- Have high standard of business ethics
- Understands importance of data integrity
- Stress resistant
- Ability to communicate effectively
- Strong presentation Skills