Manager, Global Technical Support

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

Key Responsibilities: 1. Providing expert technical support for our range of water heaters and air conditioner - Troubleshooting and resolving customer issues in a timely and efficient manner. 2. Collaborating with our engineering and product development teams to improve product performance and reliability. 3. Maintaining up-to-date knowledge of industry...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

**Role** The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support. The position reports to the Technical Support Manager. **Responsibilities** - Manage technical support tickets in Zendesk ticketing...

**Role** The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support. The position reports to the Technical Support Manager. **Responsibilities** - Manage technical support tickets in Zendesk ticketing...

About Kinaxis: **About Kinaxis**: Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis. In 1984, we started out...

**Technical Support and Configuration Specialist -** **Duties and responsibilities** You are able to solve technological problems on a daily basis. Some of the main duties and responsibilities a Technical Support Specialist will perform include: - Communicating with clients to diagnose issues - Providing step-by-step instructions to resolve blockers or...

Virtuozzo is looking for an outstanding Technical Account Manager to join our support team and assist with both technical and strategic help in using Virtuozzo products. In this role you will provide personalized, proactive support and guidance, while cultivating high-value relationships with customers as you seek to understand their IT infrastructure,...

About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in any city in Mexico. At this position you will work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify...

Main Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...

**Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...

**Role Overview** The Technical Account Manager (TAM) ensures clients' successful onboarding, integration, and support using Onebeat’s inventory optimization solution. This hands-on, technical role bridges client engagement with data and system expertise, requiring coding proficiency and strong communication skills. **Key Responsibilities** - ** Client...

About Kinaxis: **About Kinaxis**: Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because _People matter _at Kinaxis. In 1984, we started out...

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale. Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer,...

**General information**: - Country Mexico- City Remote Location- Department Global Support- Job ID 33860**Description & Requirements**: **A Day in The Life Typically Includes**: - Primary support customers in our Manufacturing ERP software product (which provides production visibility and automation for increased throughput, productivity, and profits)...