Technical Support and Configuration Specialist
hace 1 día
**Technical Support and Configuration Specialist -**
**Duties and responsibilities**
You are able to solve technological problems on a daily basis.
Some of the main duties and responsibilities a Technical Support
Specialist will perform include:
- Communicating with clients to diagnose issues
- Providing step-by-step instructions to resolve blockers or software issues
- Providing backup/workaround solutions whenever necessary
- Providing training new software products or upgrades
- Directing users to help instructions, message manager or
FAQ’s to help explain and clarify software usage and best practices
- Keeping detailed logs of client problems, solutions, and customer satisfaction
- Collaborate with other Support, Business and Technical
Specialists to find solutions to more complex issues.
1
**What does a Technical Support Specialist do?**
**Technical Support Specialist skills and qualifications**
- In-depth knowledge of a wide range of software products - we will provide training
- Strong analytical skills
- Strong problem-solving skills
- Excellent communication skills, both written and oral
- Excellent customer service skills
- Strong organizational skills
- Excellent time management skills
- Flexibility
2
**Technical Support Specialist experience requirements**
**Technical Support Specialist education and training requirements**
Although a bonus a college diploma or degree is not essential.
Experience with computer science, computer programming, network administration, or a related field is an advantage.
Retail, Airline Industry or Software technical support. We are looking for people who have empathy and respect for our customers - you will be part of the Voice and Face of BlockCerts
Blockchain.
3
Fluency in English is Mandatory
Secondary languages such as: French, Spanish, Portugese, Hindi and Chinese are useful
4
**Job Types**: Full-time, Permanent
**Salary**: From $20,000.00 per month
Ability to commute/relocate:
- Remote - Mexico: Reliably commute or planning to relocate before starting work (preferred)
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