Technical Support Engineer
hace 6 días
Main Duties and Responsibilities:
Territory in charge: Latam + Europe region
Pre-Sales
- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s productsAfter-Sales
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
Non-technical requirements:
- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently
Job requirement:
- Technical competency in android POS or any relevant experience will be bonus
- Must have IT knowledge and hand-on person
-
Technical Support Engineer
hace 8 meses
Desde casa, México iMin A tiempo completo**Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...
-
Technical Support Engineer
hace 4 meses
Desde casa, México FOGATTI INC A tiempo completoKey Responsibilities: 1. Providing expert technical support for our range of water heaters and air conditioner - Troubleshooting and resolving customer issues in a timely and efficient manner. 2. Collaborating with our engineering and product development teams to improve product performance and reliability. 3. Maintaining up-to-date knowledge of industry...
-
Technical Support Engineer
hace 9 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...
-
Latam Technical Support Engineer
hace 7 horas
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities: Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers and...
-
IT Support Engineer
hace 7 meses
Desde casa, México Definity First A tiempo completoWe are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...
-
Wifi Support Engineer
hace 7 meses
Desde casa, México Staff4Me A tiempo completoStaff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...
-
Technical Support Engineer
hace 2 meses
Desde casa, México CrowdStrike A tiempo completo#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...
-
Latam Regional Technical Support Engineer
hace 7 horas
Desde casa, México iMinTech A tiempo completoMain Duties and Responsibilities: Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers and...
-
Technical Support L3
hace 2 semanas
Desde casa, México KOUD A tiempo completo**What will you do in this role?** As a **Level 3 Support Engineer**, you will be the first line of defense for critical production environments. Your mission will be to ensure operational stability, resolve complex incidents, and optimize support processes. You will be part of a team of highly skilled engineers who tackle technical challenges on a daily...
-
Junior Sl2 Technical Support Engineer
hace 5 días
Desde casa, México Luxoft A tiempo completo**Project** Description**: - US Based client, operating in data analytics and data-driven insights area, working on a building of solutions for data acquisition, storage, processing and analysis for big enterprises. - Our client was formed by an experienced management team and is backed by several of the world's largest hedge funds to solve some of the most...
-
Associate, Global Technical Support
hace 7 meses
Desde casa, México Ciena A tiempo completo**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Cloud Support Engineer
hace 3 meses
Desde casa, México Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Latam Regional Technical Support Engineer
hace 9 meses
Desde casa, México iMinTech A tiempo completo**Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...
-
Senior Technical Support Engineer
hace 3 días
Desde casa, México Altair Engineering A tiempo completo**Transforming the Future with the Convergence of Simulation and Data** **Senior Technical Support Engineer** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...
-
Support Engineer
hace 2 meses
Desde casa, México Syteca A tiempo completoSyteca Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The Syteca platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector. Founded as Ekran System in 2013 by a team of passionate...
-
Technical Support Engineer Ii- Unified Comms and
hace 2 meses
Desde casa, México Zoom A tiempo completo**What you can expect** You will specifically support our customers within Zoom’s Tier 2 Technical Support team. This function supports, develops and maintains strategic partnerships with our enterprise customers. The Technical Support Engineer ensures the customers' success with Zoom products and services and delivers customer satisfaction and...
-
Technical Support Specialist
hace 7 meses
Desde casa, México Ruptela A tiempo completoRuptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...
-
Technical Support
hace 6 meses
Desde casa, México Finerio Connect A tiempo completo**Integrations Engineer**: **With Finerio Connect, financial institutions will be able to use our data in an innovative way** **Our values**:Constant growth, Collaboration, Trustworthy, Customer-focused, How yes and Concentration; They are fundamental principles that inspire us to be better, act with integrity and build strong relationships, propelling us...
-
Technical Support Specialist
hace 7 meses
Desde casa, México EmprexAi.com A tiempo completoTechnical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...
-
Technical Support Analyst
hace 2 meses
Desde casa, México Research Solutions A tiempo completo**Role** The Technical Support Analyst works towards ensuring the efficient operation of our employees' software and hardware systems. Your responsibilities will encompass a wide range of tasks focused on technical support. The position reports to the Technical Support Manager. **Responsibilities** - Manage technical support tickets in Zendesk ticketing...