Workforce Specialist
hace 2 semanas
**Vacante para la empresa Hyuman en Tijuana, Baja California**:
**Requisitos**:
- Experiência de 2 años en puesto similar
- Licenciatura en administración, negocios o afin
- Ingles 80% (oral y escrito)
- Conocimiento de pronósticos y planeación, habilidad de comunicación con personal
- Brindar retroalimentación por área
- Buena presentación
**Actividades**:
- Crear y gestionar con precisión horarios efectivos para los agentes y el personal.
- Coordinar la programación de actividades relacionadas con el negocio, como capacitación, reuniones y horas extras.
- Supervise la actividad, los volúmenes de cola y las métricas del centro de llamadas para todos los canales, y recomiende ajustes diarios de personal para todos los canales para cumplir con los acuerdos de nível de servicio.
- Ayudar con la previsión, el seguimiento, la supervisión y la generación de informes de las estadísticas diarias/mensuales del centro de contacto.
- Coordinar con el liderazgo del centro de contacto para identificar oportunidades de mejora del servicio y optimización del negocio.
- Establecer y mantener relaciones de trabajo efectivas con las partes interesadas interfuncionales.
- Aprovecha los informes y tableros sobre datos históricos y resultados de pronósticos de los sistemas aplicables.
- Analizar y desarrollar recomendaciones semanales para la programación y los requisitos de personal.
**Ofrecemos**:
- Sueldo semanal atractivo
- Prestaciones de ley
- Empresa estable
- Ubicación: Edificio Centura
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Recursos humanos
**Industria**:
Recursos Humanos
**Habilidades**:
- bilingue
- manejo del tiempo
- call center
- organizacional
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