![Gestion de Servicios Empresariales](https://media.trabajo.org/img/noimg.jpg)
Workforce Specialist
hace 2 meses
**Job Summary**:
The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
**Duties/Responsibilities**:
- Accurately create and manage effective schedules for agents and staff.
- Coordinate the scheduling of business-related activities such as training, meetings, and overtime.
- Monitor activity, queue volumes and call center metrics for all channels, and recommend daily staffing adjustments for all channels to meet service level agreements.
- Assist with the forecasting, tracking, monitoring, and reporting the daily/monthly contact center statistics.
- Coordinate with contact center leadership to identify opportunities for service improvements and business optimization.
- Establish and maintain effective working relationships with cross functional stakeholders.
- Leverages reports and dashboards on historical data and forecasting results from applicable systems.
- Analyze and develop weekly recommendations for scheduling and staffing requirements.
**Required Skills/Abilities**:
- Ability to work independently with efficient time management skills, adapt to changing priorities, meet deadlines and work well under pressure.
- Analytical and problem-solving skills, with the ability to define problems, collect data, establish facts and make data supported decisions.
- Be an individual contributor with the ability to manage multiple systems and projects simultaneously in a fast-paced environment.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Bi-lingual with exceptional English language and writing skills.
**Education and Experience**:
- Bachelor's degree in business operations or equivalent education and experience.
- Two or more years of successful forecasting and planning experience, with strong talent management and/or operations background, preferably in a high-demand production environment.
Tipo de puesto: Tiempo completo
Salario: $16,000.00 - $24,000.00 al mes
Horario:
- Diurno
- Turno de 8 horas
Pregunta(s) de postulación:
- ¿Hablas Inglés?
Experiência:
- WFM: 2 años (Deseable)
Lugar de trabajo: In person
-
Workforce Specialist
hace 2 semanas
Tijuana, México Gestion de Servicios Empresariales A tiempo completo**Job Summary**: The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner...
-
Workforce Management Specialist
hace 2 meses
Tijuana, México Gestion de Servicios Empresariales A tiempo completo**Job Summary**: The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner...
-
Workforce Management Specialist
hace 4 días
Tijuana, México HYUMAN A tiempo completo**Duties/Responsibilities**: - Accurately create and manage effective schedules for agents and staff. - Coordinate the scheduling of business-related activities such as training, meetings, and overtime. - Monitor activity, queue volumes and call center metrics for all channels, and recommend daily staffing adjustments for all channels to meet service level...
-
Workforce Specialist
hace 2 semanas
Tijuana, México Hyuman A tiempo completo**Vacante para la empresa Hyuman en Tijuana, Baja California**: **Requisitos**: - Experiência de 2 años en puesto similar - Licenciatura en administración, negocios o afin - Ingles 80% (oral y escrito) - Conocimiento de pronósticos y planeación, habilidad de comunicación con personal - Brindar retroalimentación por área - Buena...
-
Workforce Specialist
hace 1 semana
Tijuana, México Hyuman A tiempo completo**Vacante para la empresa Hyuman en Tijuana, Baja California**: **Requisitos**: - Experiência de 2 años en puesto similar - Licenciatura en administración, negocios o afin - Ingles 80% (oral y escrito) - Conocimiento de pronósticos y planeación, habilidad de comunicación con personal - Brindar retroalimentación por área - Buena...
-
Workforce Specialist
hace 2 semanas
Tijuana, México Hyuman A tiempo completo**Requisitos**: - Experiência de 2 años en puesto similar - Licenciatura en administración, negocios o afin - Ingles 80% (oral y escrito) - Conocimiento de pronósticos y planeación, habilidad de comunicación con personal - Brindar retroalimentación por área - Buena presentación **Actividades**: - Crear y gestionar con precisión horarios...
-
Wfm Specialist
hace 2 semanas
Tijuana, México HYUMAN A tiempo completo**JOB DESCRIPTION** **Job Summary**: The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The...
-
Wfm Specialist
hace 2 semanas
Tijuana, México Gestion de Servicios Empresariales A tiempo completo**Job Summary**: The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner...
-
Training Specialist
hace 2 meses
Tijuana, México Haemonetics Corp. A tiempo completoWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details JOB SUMMARY ESSENTIAL DUTIES Duties are listed in order of greatest importance. The incumbent may be asked to perform...
-
IT Support Specialist
hace 4 semanas
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Talent Acquisition Specialist
hace 2 semanas
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Talent Acquisition Specialist
hace 1 mes
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Talent Sourcing Specialist
hace 2 semanas
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Talent Sourcing Specialist
hace 1 mes
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Talent Acquisition Specialist
hace 2 meses
Tijuana, México TaskUS A tiempo completo**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Learning & Development Training Specialist
hace 2 meses
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Implement learning and development programs by utilizing advanced technical and business knowledge to assist in the design, development and delivery of programs to support assigned department's training needs and organizational business objectives. **Essential Duties and Responsibilities**: Following is a summary of the essential...
-
Talent Sourcing Specialist
hace 2 semanas
Tijuana, México TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Talent Sourcing Specialist
hace 2 semanas
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Generalista de Recursos Humanos
hace 2 meses
Tijuana, México ITJ A tiempo completoWhen you’re part of the team at ITJuana, you’ll do meaningful work. ITJuana’s mission is to enable our customers to create technology centers of excellence in Tijuana Mexico. ITJuana is helping to create a thriving innovation economy in the Tijuana/San Diego region. **Position Overview**: Provide support to ITJuana collaborators and their clients...
-
lz ob
hace 6 días
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...