HR Ops Service Excellence Specialist

hace 4 semanas

Monterrey, México ZF A tiempo completo

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**HR Ops Service Excellence Specialist.**:

- Country/Region: MX- Location: Monterrey, NLE, MX, 64830Req ID 65252 MSSC Monterrey 2, Mexico

**HR Ops Service Excellence Specialist.**

We are looking for a new colleague in our department HR Operations (HOOX) at _Monterrey, MX._ In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the _Americas_ region. We are looking for team members who enjoy managing HR administrative processes in a global environment and have a strong interest in improving how HR delivers.

**Your tasks as **HR Ops Service Excellence Specialist**:
**Drive Operational Excellence**
- Actively participate in optimization projects within HR Operations, considering planning, design, testing, implementation, and control phases.
- Analyze current processes, identifying areas for improvement, and develop strategic action plans to enhance efficiency.
- Establish an operational excellence landscape encompassing knowledge management, KPIs, customer service, training & onboarding, and more, ensuring a holistic approach to efficiency.
- Coordinate the intake program that enables de transition/centralization of services/processes into HR Operations.

**Automation & Digitalization**:

- Support the automation and digitalization of HR Ops business processes, leveraging cutting-edge technologies to streamline operations and increase productivity.

**Training and Development**:

- Conduct training sessions on process optimization, fostering a culture of continuous improvement and innovation within the team.

**Change Management & Communication**:

- Lead change management initiatives to seamlessly integrate new operational models in HR Ops.

**Your profile as **HR Ops Service Excellence Specialist**
- Completed university degree and previous experience (minimum 4 year) in a (HR) Shared Service Center
- Experience using Human Capital Systems (e.g., Success Factors, Workday) and Case Management Systems (e.g., CRM Dynamics, Service Now, Salesforce
- Excellent communication skills, client focus mindset, problem solving skills.
- Demonstrated effectiveness to prioritize between tasks with different deadlines and complexity.
- Project Management and Continues Improvement methodologies is a plus.
- Proven ability to work professionally & proactively with a remote client base and in an international environment.
- Proficiency in English required _(Portuguese is a plus)_

**Grading**:
Depending on fulfillment of the above tasks and individual qualifications

Contact

Contact

Alejandro Herrera Salazar

**What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?**:
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:
**Job Segment**:Project Manager, Change Management, CRM, HR, Technology, Management, Operations, Human Resources

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