HR Ops Wokforce Admin Analyst

hace 1 semana

Monterrey, México ZF A tiempo completo

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**HR Ops Wokforce Admin Analyst**:

- Country/Region: MX- Location: Monterrey, NLE, MX, 64830Req ID 54574 MSSC Monterrey 2, Mexico

**HR Operations Analyst**

We are looking for a new colleague in our department HR Operations (HOO) at _Monterrey, MX._

In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the _Americas_ region. We are looking for team members who enjoy managing HR administrative processes in a global environment and have a strong interest in improving how HR delivers.

**Your tasks as HR Operations Analyst**:

- Provide expertise to our employees on daily, operational HR activities and complete administrative tasks in the internal HR systems according to predetermined guidelines and procedures
- As the first point of contact, understand our internal customers questions and issues, advise them in a professional way and handle their queries in a timely manner via a ticketing system
- Ensure excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
- Take care of our internal knowledge concept by making sure work instructions are up to date
- Implement improvements to supported processes

**Your profile as HR Operations Analyst**:

- Completed university degree and previous experience (minimum 1 year) in a (HR) Shared Service Center or in a HR administration role
- Good PC operating skills and willingness to learn new tools (HR IT systems); experience using Human Capital Systems (e.g. Success Factors, Workday) and Case Management Systems (e.g. CRM Dynamics, Service Now, Salesforce) is a plus
- Excellent communication skills, client focus mindset, problem solving skills
- Demonstrated effectiveness to prioritize between tasks with different deadlines and complexity
- Proven ability to work professionally & proactively with a remote client base and in an international environment
- Proficiency in English plus another _required. (Portuguese is a plus)_

Contact

Alejandra Carbajal

**Our Commitment to Diversity**:
ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Find out how we work at ZF:
**Job Segment**:CRM, HR, Customer Service, Technology, Human Resources, Operations

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