Voice Recognition Support Technician

hace 5 meses


Tlahuac, México OPTUMUS MDT A tiempo completo

About the Job

Optumus MDT is a USA-based healthcare technology company. We are looking for an individual who has very strong problem-solving skills and a passion for cutting-edge innovations and technology within the world of healthcare technology.

**Voice Recognition Support Technician (Bilingual)**

**Responsibilities**:

- Training:
Training new and existing users on the implementation and use of voice recognition software.
- Technical Support:
Addressing user issues related to hardware, software, and network problems.

Providing step-by-step instructions for problem resolution.

Troubleshooting and diagnosing technical issues.
- Customer Service:
Communicating with users to understand and document their IT issues.

Managing customer expectations and providing timely updates on issue resolution.
- Communication Skills:
Clearly and concisely communicating technical information to non-technical users.

Translating technical jargon into layman's terms.

Collaborating with cross-functional teams in a multicultural environment.
- Remote Support:
Using remote desktop tools to troubleshoot and resolve issues.

**Skills**
- Problem Solving
- English advcanced
- Analyzing and resolving IT issues efficiently and effectively
- Familiarity with IT tools and platforms that support multiple languages.
- Excellent interpersonal skills, great verbal communication skills, were able to communicate information and multitask
- High attention to details

**Requirements**:

- Bi-lingual written and verbal skills
- Degree in something related to technologies
- Experience in Service Desk, Help Desk or other IT systems

**Salary**: $18,000.00 - $21,000.00 per month

Application Question(s):

- have you ever had a job, where you had to speak English at work? If so, tell me about that job

**Language**:

- English (required)

Work Location: In person



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