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This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
**Preferred Qualifications**

We look for the type of person who can’t walk past a problem. When you find a bug or a recurring inefficiency, does it become your mission to ensure it won’t live to inconvenience another person? If you are nodding your head, this is the job for you

At NES (NetSuite Engineered Support), we work across departments with individuals ranging from Database Engineers to Senior Directors of Engineering and one of our primary purposes is to suss out recurring issues under the Continual Service Improvement (CSI) process. This program serves Oracle at large by continually improving the effectiveness and efficiency of SaaS service delivery.

In this role, you’ll encounter multifaceted duties and responsibilities ranging from internal team-facing non-technical communication to technical problem-solving and trend mapping. We love people who can come into the team and point out things we haven’t considered, who are independent, proactive problem-solvers but still thrive in team environments.

**Some of what we do**:

- Own communication regarding critical issues in production environments
- Use our toolset to summarize, understand, call out, and learn from issues (some of the tools we use include Jira, ELK, Splunk, Confluence, Slack, Python scripting (basic), and Excel)
- Conduct timely meetings and audits on events impacting our internal teams
- Identify areas for improvement in processes, procedures, monitoring, etc. among operational teams
- Work closely with engineers building the product to mitigate future or recurring issues
- Manage projects addressing moves to new technologies and report on progress
- Maintain and add to team documentation

**What we love to see**:

- Excellent written and verbal communication, conflict resolution, and meeting management
- Excellent troubleshooting skills
- Motivation to work quickly and accurately under pressure
- Data analysis knowledge (Basic/ Intermedium) with Excel, SQL, Python, ELK/Kibana, and/or Splunk

**What we like to see**:

- Graduate in Dec 2023 or after - in Computer Science/IT/Data Science/Engineering

**Bonus points for**:

- Experience in data and/or problem management roles
- Familiarity with service improvement methodologies like Agile, Six Sigma, or ITIL