Internal Customer Tech Support

hace 3 meses

Zapopan, México Oracle A tiempo completo

**The Team**:NetSuite is a place where you can build your career and have fun while doing so We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.NetSuite builds and deliver the world’s most complete business software suite, allowing our customers to run their entire business with a single system. We’re organized into small teams of full-stack developers that take complete ownership for their piece of our global solution. The best part? Frequent releases to our cloud mean your work can make an immediate impact.
- Maintain Support services used by the NetSuite Global Business Unit.
- Provide on-site support to internal customers.
- Interact with distributed team members to find solutions within an evolving environment.
- Support internal customers with incident requests and properly guide users to resources and solutions.
- Support high end DevOps users running on Non-Standard hardware (Windows
- Mac - Linux).
- Reimage Windows laptops, hardware, and software provisioning.
- Gather relevant information from customers to address problems of limited scope or advance to next tier of support according to established Standard Operating Procedure.
- Have a Bachelor’s degree or equivalent experience in Computer Science or an equivalent science/engineering field
- Have no more than **12 months **of professional full-time work experience in the technology field (excluding internships, research and/or teaching assistant roles, and military experience).
- Have graduated within 12 months of the start date.
- Have advanced computer hardware understanding.
- Possess IT Knowledge (basic networking, active directory, password management, office tools)
- Proficiency (i.e. able to complete a coding project with no assistance) in **one or more **of the following scripting languages:

- Automation Scripting, MS Shell Script, Python, HTML, CSS, JavaScript, Java, or other scripting language
- Have experience through coursework, projects, internships, and/or research with **two or more **of the following operating systems:

- Windows, Mac, Linux

**Other Preferred Qualifications**:

- Knowledge of Cloud Infrastructure (OCI, AWS, etc.).
- Confidence using Linux OS, Rest APIs, React.
- Experience with collaboration tools, such as Atlassian Suite, Confluence, Jira, Git or equivalent.
- Interact effectively with technical and non-technical resources.
- Quickly establish comfortable and effective working relationships and demonstrate good communication skills.Able to work independently, multi-task, and meet deadlines.

Career Level - IC3

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