Gbs IT Service Analyst

hace 1 semana

Ramos Arizpe, México General Motors A tiempo completo

**Job Description**:
As a Data Privacy Analyst, you will be responsible of processing Privacy request from GM customers in the US region, following standard operating procedures in alignment with best practices from our shared service center. It is expected your participation during the testing and deployment of new regions or states in the US, this position will also work closely with Privacy Analyst in the US region for follow up to ongoing requests.

**Additional Job Description**:
**Knowledge / Qualification**:

- College education degree (Complete) preferable in IT
- Prior experience in a shared service center (Preferable)
- English Proficient in writing and speaking.
- Proficiency in MS Office - Excel advanced are mandatory.
- Power BI (as well as Share Point)
- Demonstrated technical and professional skills in job-related area.

**Competencies**:

- Process and project high level Management.
- Strategic, tactical planning & Organizing Skill.
- Interpersonal and Communication Skills.
- Adaptability.
- Crises Management.
- Self-starter
- Ability to work under pressure.
- Ability to manage numerous tasks simultaneously
- Self-motivated with ability to work both independently and as part of a team.
- Costumer Focus - address complex queries to final resolution.
- Results oriented.
- Analytical skills / attention to detail.
- High motivation, flexibility, and productivity.

**Responsibilities**:

- Review/Finalize the customer response providing the proper answer.
- Keep a concise communication with the business owner for mailing it out.
- Perform Troubleshoot to answer any questions from the app owners.
- Participate in SAFE PI planning to understand requirements.
- Write and execute UAT test cases.
- Work with Dev team to resolve issues.
- Help other regional DPAs if they need help.
- Follow up with app owners who do not complete their tasks on time.
- Monitor the requests daily and escalate if there is a spike.
- Maintain the DPA training/System documentation.
- Handle customer, business owner and Internal Areas queries in a timely and effective manner.

Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their orign, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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