Service Manager
hace 6 meses
Service Manager
**Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX**Position for Novo Nordisk GBS Mexico**- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your professional and personal development through offering you the unique chance to pioneer and build an agile unit offering vital business support to the Americas. Get to know us better by visiting our website.**Position Description**
As a Service Manager at Novo Nordisk, you will have the following responsibilities:
- Manage the IT Security services and ensure they are obtained according to contractual obligations with vendors.
- Evaluate feasibility of concepts and services from vendors and adapt them to meet Novo Nordisk's needs. Initiate and execute contractual negotiations for existing and new services
- Develop and implement the right service strategy for the respective IT security service. Actively participate in defining service strategy, service roadmap, and risk management in collaboration with stakeholders.
- Ensure compliance with relevant internal and external requirements.
- Bridge the gap between end users' needs and the vendor supplying the service, ensuring competitive terms.
**Required Qualifications**- Bachelor’s degree in a relevant field (Information technology, Business Administration) - Master of Technology in a relevant field would be preferred.
- 4-5 years of experience in IT and hands-on experience as a Service Manager.
- Hands-on experience in managing ITIL / Agile Process in Service delivery.
- Experience managing costs, licenses, and support for vendors and technologies such as CyberArk, Splunk, Tenable, AWS, Azure, Microsoft, HP, Dell, vmWare, is desirable Redhat.
- Advanced level of English and Spanish is required.
**About the department**
The Service Manager role is part of the Global Information Security department at Novo Nordisk. Our department is responsible for managing and performing work associated with the analysis, design, implementation, operation, deployment, and support of the organization's information technology resources, telecommunication systems, and software/database products. We work closely with internal staff, outsourcing staff, and consultants to ensure the security and integrity of our IT systems and services. As a member of our team, you will have the opportunity to contribute to the development and maintenance of IT systems and services, while also ensuring compliance with relevant regulations and standards.**Working at Novo Nordisk**
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.**Contact**Deadline**
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
-
Customer Service Manager
hace 6 meses
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...
-
Customer Service Manager
hace 6 meses
Tlahuac, México METRI A tiempo completo**Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**: Job Vacancy Customer Service Manager Cuautitlán, Estado de México, México Working days: Monday to Friday Working hours: 9:00am - 5:30pm Transnational company | Manufacturing World leading company in cosmetic packaging Innovative partner and solution provider for clients...
-
Service Desk Manager
hace 6 meses
Tlahuac, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
Service Delivery Manager
hace 6 meses
Tlahuac, México C.ONFIDENCIAL A tiempo completoEmpresa líder en soluciones tecnológicas se encuentra en busca de tu talento como: "Service Delivery Manager" **Requisitos**: Ing. en Computación, Informática, Sistemas o afín (titulado) Contar con certificación PMP vigente y comprobable Experiência en puestos similares mínimo 3 años Ofrecemos: Sueldo competitivo Prestaciones de...
-
Service Manager
hace 5 meses
Tlahuac, México Novo Nordisk A tiempo completo**Position for Novo Nordisk GBS Mexico** Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City. This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your professional and personal development through offering you the...
-
Service Manager
hace 6 meses
Tlahuac, México Danfoss A tiempo completoRequisition ID: 39222- Job Location(s): Mexico City, MXDanfoss is looking for an experienced Service Manager based in Monterrey. As our new Service Manager, you will be responsible to lead the activities of the sales team for the DrivePro part and D4 division in Mexico, perfect guidelines and procedures with commercial autonomy, seeking to support the board...
-
Customer Service Manager
hace 6 meses
Tlahuac, México PPG A tiempo completoAs a customer service manager, you will lead and supervise your team through change management processes to achieve the evolution and implementation of vanguard technology digital channels, processes end to end, operational systems, productive structure, and integral information flow to provide an excellent service to our customers. You will also ensure that...
-
Service Delivery Manager
hace 5 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Service Delivery Manager Ti
hace 5 meses
Tlahuac, México Experis A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, en Experis IT estamos buscando: **Service Delivery Manager.** **Actividades**: - Gestión de proyectos en paralelo. - Preventa de soluciones TI. - Estimación de soluciones: alcance, enfoque, tiempo,...
-
Itsm Problem Manager Service Desk Bilingue
hace 6 meses
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Itsm Problem Manager Service Desk Bilingue
hace 6 meses
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Coyoacán, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI) trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Service Delivery Manager
hace 5 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...
-
Service Delivery Manager
hace 5 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...
-
Senior Manager, Service Delivery
hace 6 meses
Tlahuac, México TTEC A tiempo completoSenior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose,...
-
Jr Customer Service Manager
hace 5 meses
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote **Key...
-
Incident Manager
hace 6 meses
Tlahuac, México Group Cos México A tiempo completoIncident manager **Requisitos**: - Carrera Concluida en tecnologías de información, computación, informática o a fin. - Idioma inglés al 90% (obligatorio) - Conocimiento en frameworks ITSM (preferiblemente ITIL a nível fundacional), enfocado a Gestión de Incidentes y Gestión de Problemas - Conocimiento general de componentes Infraestructura y...
-
Service Project Manager North
hace 5 meses
Tlahuac, México Videojet A tiempo completoVideojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our...
-
Service Project Manager North
hace 6 meses
Tlahuac, México Videojet A tiempo completoVideojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our...
-
Service Desk and Support Manager
hace 5 meses
Tlahuac, México PPG A tiempo completoAs a Service desk and support manager, you will form part of the Service Management track within the IT function. You will help support business-wide and IT objectives using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team...
-
Itsm Release Change Manager Service Desk Bilingue
hace 6 meses
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Cuauhtémoc, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
