Customer Service Manager

hace 5 meses


Tlahuac, México METRI A tiempo completo

**Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**:
Job Vacancy

Customer Service Manager

Cuautitlán, Estado de México, México

Working days: Monday to Friday

Working hours: 9:00am - 5:30pm

Transnational company | Manufacturing

World leading company in cosmetic packaging Innovative partner and solution provider for clients Plastic molding expert and reliable producer

SEEKS: ‍ ️‍ ️

Customer Service Manager

GENERAL OVERVIEW:
Responsible for all communication with factories, sales teams, and customers regarding orders, shipments, documentation required, as well as establishing and maintaining a strong relationship and process with all áreas.

WE OFFER:
Statutory benefits

4% Savings fund

4% Food vouchers

Up to $65,000

**REQUIREMENTS**:
Engineering background.

Over 5 years of experience in customer service in the manufacturing sector.

Strong ability to successfully manage working relationships, collaborate with colleagues and external partners.

Proficiency in Office Suite, Open order reports, and Incoterms.

Anticipate and recognize risks, analyze data, identify root causes, find solutions, and take necessary actions.

Work under pressure and promote continuous improvement.

Strong multitasking skills, high integrity, mature personal style.

Proficiency in oral and written english (C1-C2), spanish, and mandarin.

Clear communication and anticipation of potential project risks, while simultaneously offering reasonable alternative solutions.

RESPONSIBILITIES:
Ensure a high level of service in the supply chain and customer service (vendor rating VRR).

Support sale in communicating with customers regarding orders.

Efficiency in order and shipment operations contributing to growth.

Anticipate and resolve supply chain problems that may arise (delivery delays and required shipment documentation).

Communicate with customer planning teams, sales, and factory teams.

Purchase order management: Timely purchase orders based on development schedule and reorder lead time. Verify if correct information was received in the purchase order and confirm with customer planner/purchasing department and sales.

Manage weekly calls with China to ensure OTIF, accuracy of OOR, and update on safety stock.

Formulate and improve working procedures, rules, and regulations for shipments for SHP Mexico.

Success in your process

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Manufactura / Operaciones

**Industria**:
Cosméticos

**Habilidades**:

- Customer Service
- Labor relations
- Data analysis
- Microsoft Office Suite
- Incoterms



  • Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...


  • Tlahuac, México PPG A tiempo completo

    As a customer service manager, you will lead and supervise your team through change management processes to achieve the evolution and implementation of vanguard technology digital channels, processes end to end, operational systems, productive structure, and integral information flow to provide an excellent service to our customers. You will also ensure that...


  • Tlahuac, México PPG Industries A tiempo completo

    As a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote **Key...


  • Tlahuac, México Richemont A tiempo completo

    Reference Code: 98774**Customer Service Administration Manager**: - Richemont- México, MEX, MX- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to...


  • Tlahuac, México Eaton A tiempo completo

    Eaton’s EPG LAC PQD Power Quality Division division is currently seeking a Manager Supply Chain and Customer Service. **What you’ll do**: Job Summary This position plays a key role in the Supply Chain organization ensuring an effective Order Management and an overall Customer Services experience. Functions will include customer order processing,...


  • Tlahuac, México McCormick & Company A tiempo completo

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are hiring immediately for a...


  • Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando...


  • Tlahuac, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...


  • Tlahuac, México Azka IT Consulting A tiempo completo

    Descripción **AZKAIT** es una empresa Mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos. Estamos en la búsqueda de tu talento como **Customer Service Funcional. **Funciones principales**:Se encargará del análisis - arquitectura - diseño y posiblemente implementaciones de la plataforma (como viene de...


  • Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...


  • Tlahuac, México McCormick & Company A tiempo completo

    **Servicio al Cliente**: Ser la interfaz de comunicación entre el cliente y las áreas Comercial, Supply Chain y Finanzas. Para asegurar el mantenimiento de las relaciones con los clientes y coadyuvar en el cumplimiento del objetivo de las ventas, así como garantizar la calidad, satisfacción y nível de servicio a nuestros clientes. McCormick & Company,...

  • Customer Service

    hace 5 meses


    Tlahuac, México Eaton A tiempo completo

    Eaton’s EPG LAC PQD Power Quality Division division is currently seeking a Customer Service. **What you’ll do**: **Job summary** Coordinate across functional disciplines in order to achieve the customer satisfaction. Manage the performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and...

  • Customer Service Agent

    hace 5 meses


    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Customer Service Agent

    hace 5 meses


    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted** **Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days) **Exciting Job Opportunity: Become Our Remote Customer Service Agent** Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent...

  • Service Desk Manager

    hace 5 meses


    Tlahuac, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Customer Service

    hace 5 meses


    Tlahuac, México GXO Opportunity A tiempo completo

    En GXO estamos en busca de nuestro próximo **Customer Service** para nuestro equipo en **Estado de México.** En GXO diseñamos las cadenas de suministro más rápidas, inteligentes y eficientes. Tenemos un compromiso con la INNOVACION que CAMBIA LAS REGLAS DEL JUEGO y es una de las características que definen la tecnología logística de GXO. Estamos...


  • Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...


  • Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to You Are you ready to join a global shipping company and work with people all around the world? ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time. Main Role: As CSR (Customer Service...


  • Tlahuac, México PPG Industries A tiempo completo

    **PPG Industries**: **State of Mexico**: The** agreements coordinator **will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements. You will report directly to the customer service chief. This position is based in Tultitlan, Estate of Mexico. **Key Responsibilities** - Review and manage purchase orders...

  • Customer Service

    hace 5 meses


    Tlahuac, México Talento Estratégico A tiempo completo

    **Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_ - **Requisitos**:_ - Experiência de 2 a 3 años en áreas de Customer Service - Inglés intermedio - avanzado - **Conocimientos**:_ - Asistencia en áreas de Ventas - Atención a clientes - Seguimiento y control a actividades. - Manejo de ERP - Manejo de CRM - Madejo sistema de tickets -...