Service Delivery Manager
hace 5 meses
**We’re hiring** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Delivery Manager
**About the Role**
We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.
**Responsibilities**
Team Leadership & Development:
- Provide coaching, mentoring, and performance management for assigned PMs.
- Foster a collaborative and supportive team environment that promotes learning and development.
- Identify and implement opportunities for skill development within your team.
Project Management & Delivery:
- Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.
- Guide the team in tracking, measuring, and reporting project metrics effectively.
- Facilitate regular review meetings with stakeholders for project health evaluation and data validation.
Client Relationship Management:
- Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.
- Maintain strong relationships with stakeholders by providing clear communication and updates.
- Proactively address client concerns and ensure their expectations are met or exceeded.
Process Improvement:
- Identify areas for process improvement within the Center of Excellence (CoE).
- Develop and implement strategies to streamline operations and enhance team efficiency.
- Maintain a knowledge hub for CoE project management resources and training materials.
Operational Excellence:
- Lead your team in creating skills inventories and assessments to optimize resource allocation.
- Ensure new PMs are well-prepared for client interactions by providing onboarding support and training.
- Champion continuous improvement initiatives within the team, promoting best practices.
**Qualifications**
- Bachelor's degree (mandatory).
- PMP, Prince2, Lean Six Sigma, Scrum, or SAFe certification (preferred).
- 10+ years of experience managing project/product life cycles (mandatory).
- Proven experience in managing direct reports and fostering employee engagement (mandatory).
- Excellent numerical and analytical skills with exposure to technology (preferred).
- Excellent written and spoken English. CEFR C1 level minimum.
- Excellent interpersonal and client relationship skills.
- Personable, approachable, and highly engaged leader who thrives in supporting and motivating a team.
- Demonstrates the highest ethical standards and a commitment to continuous learning.
- Self-starter with initiative, energy, and a solution-oriented mindset.
- Flexible and adaptable to diverse work styles and environments.
- Thrives under pressure and delivers results within deadlines.
- Possesses strong problem-solving and analytical skills.
- Excellent communicator who can articulate complex information clearly and concisely.
- Team player who values collaboration and fosters a supportive work environment.
- Demonstrates a strong sense of ownership and commitment to achieving team and client goals.
- Comfortable working in a fast-paced, global environment.
We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.
**Responsibilities**
Team Leadership & Development:
- Provide coaching, mentoring, and performance management for assigned PMs.
- Foster a collaborative and supportive team environment that promotes learning and development.
- Identify and implement opportunities for skill development within your team.
Project Management & Delivery:
- Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.
- Guide the team in tracking, measuring, and reporting project metrics effectively.
- Facilitate regular review meetings with stakeholders for project health evaluation and data validation.
Client Relationship Management:
- Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.
- Maintain strong relationships with stakeh
-
Service Delivery Manager
hace 6 meses
Tlahuac, México C.ONFIDENCIAL A tiempo completoEmpresa líder en soluciones tecnológicas se encuentra en busca de tu talento como: "Service Delivery Manager" **Requisitos**: Ing. en Computación, Informática, Sistemas o afín (titulado) Contar con certificación PMP vigente y comprobable Experiência en puestos similares mínimo 3 años Ofrecemos: Sueldo competitivo Prestaciones de...
-
Service Delivery Manager Ti
hace 5 meses
Tlahuac, México Experis A tiempo completoExperis IT es una empresa de tecnologías de la información que vincula de manera efectiva al talento más competitivo con grandes empresas en México, en Experis IT estamos buscando: **Service Delivery Manager.** **Actividades**: - Gestión de proyectos en paralelo. - Preventa de soluciones TI. - Estimación de soluciones: alcance, enfoque, tiempo,...
-
Service Delivery Manager
hace 5 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...
-
Service Delivery Manager
hace 5 meses
Tlahuac, México Capgemini A tiempo completo**RH**:Alexander González **Location**:CDMX **Industry - Sector**:Retail **What you’ll do?** - Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate. - Deep understanding of the client's business and developing relationships with client representatives, identifying...
-
Service Delivery Manager
hace 6 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growng environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...
-
Senior Manager, Service Delivery
hace 6 meses
Tlahuac, México TTEC A tiempo completoSenior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose,...
-
Cloud Service Delivery
hace 6 meses
Tlahuac, México L'Oreal A tiempo completo**WANT TO KNOW MORE ABOUT OUR BIG TECH TRANSFORMATION?** L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €29 billion consolidated sales. Today, L’Oréal includes **1700 tech positions** and it’s constantly...
-
Customer Service Manager
hace 6 meses
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...
-
Service Manager
hace 6 meses
Tlahuac, México Novo Nordisk A tiempo completoService Manager **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX**Position for Novo Nordisk GBS Mexico**- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and...
-
Service Delivery Manager
hace 6 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Delivery Manager Cisco Cu Noc Soc
hace 5 meses
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Estabilidad financiera, laboral y crecimiento, muy buen ambiente de trabajo, tenemos más de 20 años de experiência en la industria de TI con presencia en todo México, nuestro mayor valor ofrecer soluciones de alta gama y valores agregados, buscamos Consultor Ingeniero de...
-
Delivery Manager Cisco Cu Noc Soc
hace 6 meses
Tlahuac, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: Estabilidad financiera, laboral y crecimiento, muy buen ambiente de trabajo, tenemos más de 20 años de experiência en la industria de TI con presencia en todo México, nuestro mayor valor ofrecer soluciones de alta gama y valores agregados, buscamos Consultor Ingeniero de...
-
Delivery Manager Servicios Cisco
hace 6 meses
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: Estabilidad financiera, laboral y crecimiento, muy buen ambiente de trabajo, tenemos más de 20 años de experiência en la industria de TI con presencia en todo México, nuestro mayor valor ofrecer soluciones de alta gama y valores agregados, buscamos Consultor Ingeniero de...
-
Customer Service Manager
hace 6 meses
Tlahuac, México METRI A tiempo completo**Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**: Job Vacancy Customer Service Manager Cuautitlán, Estado de México, México Working days: Monday to Friday Working hours: 9:00am - 5:30pm Transnational company | Manufacturing World leading company in cosmetic packaging Innovative partner and solution provider for clients...
-
Delivery Manager
hace 5 meses
Tlahuac, México Estrategia Tecnologica A tiempo completo**¡TE ESTAMOS BUSCANDO!** Somos una empresa dedicada al desarrollo especializado de software y reclutamiento. **Delivery Manager** - **3 a 4 años de experiência en proyectos tipo Saas o Iaas.**: - **Implementación de proyectos de TI sobre arquitectura Cloud (Azure / AWS / **GCP**).**: - **Manejo de SOAP - REST o API.**: - **Experiência en...
-
Service Desk Manager
hace 6 meses
Tlahuac, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
Delivery Manager Data
hace 6 meses
Tlahuac, México STEFANINI LATAM A tiempo completoEl Delivery Manager en proyectos de Data y Analytics desempeña un papel crucial en la gestión y entrega exitosa de proyectos relacionados con datos y análisis. A continuación, describiré las responsabilidades y características clave de este rol específico: **Responsabilidades y atribuciones** - Gestión de Proyectos de Data y Analytics:Coordinar y...
-
Global Service Delivery and Transition Lead
hace 5 meses
Tlahuac, México Allianz Partners A tiempo completoSummary As the Global Service Delivery (GSD) and Transition Operations Lead for our Mobile Device & Digital Risks (MDDR) and Easy Living (EL) line of businesses here at Allianz Partners, you will report directly to the Global Head of Service Delivery Operations. Your primary responsibility will be to ensure seamless global service delivery and efficient...
-
Delivery Lead
hace 5 meses
Tlahuac, México STEFANINI LATAM A tiempo completoEstamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir informes mensuales detallados y supervisar escalonamientos por parte del cliente. **Responsabilidades y atribuciones** - Supervisar la...
-
Service Manager
hace 6 meses
Tlahuac, México Cognizant A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
