Customer Support Team Lead
hace 2 meses
WHAT THE CANDIDATE WILL DO
- Communicates issues clearly with all team members and takes required action to resolve them.
- Makes sure the team’s work is being done properly and in a timely manner.
- Ensures backup plans for coverage on all accounts.
- Maintains in-depth knowledge and builds rapport with customers.
- Knows the cutoff times for plants and proactively works with team members to seek changes that increase profitability.
- Monitors orders to be sure that the most cost-effective way to move a shipment in a timely manner is provided to our customers by all team members.
- Monitor storage reports to account for capacity.
- Responsible for the team’s work, proactively looking for areas of improvement.
BASIC QUALIFICATIONS.
- Bachelor’s degree or equivalent in Administration, Business, or related.
- One year of experience or more in logistics.
- Advanced English both spoken and written.
PREFERRED QUALIFICATIONS.
- Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers).
- Excellent people skills, communication, and organizational skills.
- The ability to work in a team environment.
- Strong multitasking skills.
- Strong sense of urgency and capable of working under pressure.
- Forward-thinking. Ability to envision and implement new concepts/strategies.
- Ability to establish priorities, work independently and proceed with objectives without supervision.
- Ability to anticipate and resolve problems using root cause analysis to prevent a recurrence.
- Advanced Transportation knowledge including advanced geography, and military time knowledge.
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