Customer Support Specialist I
hace 3 semanas
This role in our Monterrey center of excellence is an appointments expert. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved process efficiency and/or carrier or customer experience improvement.
- Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Build and schedule loads in our systems
- Provide top-tier customer service and schedule all appointments in a timely manner
- Support fast-paced, centralized operational account operations
- Process improvement
- Process improvement
- Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes
- Empowered participation in the development, implementation, and automation of critical business processes
- Other responsibilities as assigned
Basic requirements
- 12 months work experience with customer interaction and communication
- Excellent English language skills - verbal and written
- Bachelor’s degree - in progress or complete
**Experience**: Required
- 1 year(s): 12 months work experience with customer interaction and communication
**Skills**: Required
- Bilingual English/Spanish
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