L1 IT Operations

hace 3 semanas


Guadalajara, México TATA Consultancy Services (TCS) A tiempo completo

We are looking for a competent **Level 1 IT Desktop Support Specialist **to monitor and resolve issues related to hardware, software and network infrastructure.

**You need to have experience with IT performance management, network administration and system security.**

**Ultimately, you’ll ensure the IT systems are secure, its performance is consistent and reliable.**

**Responsibilities**:

- Maintain and optimize company’s networks and servers
- Be responsible for device management
- Oversee data backup and system security operations (e.g. user authorization, firewalls)
- Coordinate installations, upgrades and configurations of hardware and software
- Assess system performance and recommend improvements
- Resolve issues escalated by end users, technicians and engineers
- Provide support and guidance to other support groups
- Manage contracts with vendors (e.g. development platforms, telecommunication companies)
- Develop IT policies and practices

**Requirements**:

- Proven experience as Level 1 Desktop Support Agent or similar role
- Experience with system installation, configuration and analysis
- Thorough knowledge of networks and cloud computing
- Excellent organizational and follow up skills
- Problem-solving aptitude
- Proficiency in English (both written and spoken)
- Excellent communication skills
- La politica de trabajo de TCS es Hibrida Remota-Presencial por lo que es importante estar en Guadalaja para poder asistir a capcitaciones, upskilling meetings o client meetings._

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $25,000.00 - $30,000.00 al mes

Horario:

- Diurno
- Turno de 8 horas

Prestaciones:

- Aumentos salariales
- Descuentos y precios preferenciales
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Trabajar desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipos de compensaciones:

- Bono anual

Consideraciones ante el COVID-19:
En caso de ser necesario presentarse a la oficina, se cuentan con todas las medidas de control y prevención.

Puede trasladarse/mudarse:

- Guadalajara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)

Idioma:

- Inglés (Deseable)



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