L1 IT Operations
hace 3 semanas
We are looking for a competent **Level 1 IT Desktop Support Specialist **to monitor and resolve issues related to hardware, software and network infrastructure.
**You need to have experience with IT performance management, network administration and system security.**
**Ultimately, you’ll ensure the IT systems are secure, its performance is consistent and reliable.**
**Responsibilities**:
- Maintain and optimize company’s networks and servers
- Be responsible for device management
- Oversee data backup and system security operations (e.g. user authorization, firewalls)
- Coordinate installations, upgrades and configurations of hardware and software
- Assess system performance and recommend improvements
- Resolve issues escalated by end users, technicians and engineers
- Provide support and guidance to other support groups
- Manage contracts with vendors (e.g. development platforms, telecommunication companies)
- Develop IT policies and practices
**Requirements**:
- Proven experience as Level 1 Desktop Support Agent or similar role
- Experience with system installation, configuration and analysis
- Thorough knowledge of networks and cloud computing
- Excellent organizational and follow up skills
- Problem-solving aptitude
- Proficiency in English (both written and spoken)
- Excellent communication skills
- La politica de trabajo de TCS es Hibrida Remota-Presencial por lo que es importante estar en Guadalaja para poder asistir a capcitaciones, upskilling meetings o client meetings._
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $25,000.00 - $30,000.00 al mes
Horario:
- Diurno
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Descuentos y precios preferenciales
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Trabajar desde casa
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Consideraciones ante el COVID-19:
En caso de ser necesario presentarse a la oficina, se cuentan con todas las medidas de control y prevención.
Puede trasladarse/mudarse:
- Guadalajara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)
Idioma:
- Inglés (Deseable)
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