Operation Team Lead

hace 3 semanas


Granada, México Toshiba Global Commerce Solutions A tiempo completo

**The company**

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

**Our people**

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.**

**What you will bring to the team**

The Operations Team Lead is responsible for supporting team members to meet team objectives. The position requires you to work closely with the Maintenance Delivery Manager to provide clear, consistent, and accurate direction to the team. The Operations Team Lead will have direct supervisory responsibility for a small team of entry-level or junior team members. The position is responsible for communicating goals and deadlines to team members and planning and maintaining work and project schedules. The Operations Team Lead is also responsible for assessing team performance and providing feedback to employees, provide input on performance ratings, and provide input on disciplinary actions or performance improvement plans. The Operations Team Lead will participate with Maintenance Delivery Managers on interview panels and assist with hiring decisions. Oversee daily team operations, communicate new developments and policy and procedure changes. The Operations Team Lead will regularly review KPI’s/metrics with all team members and develop an action plan for those who need it. This position is required to lead and assist with team member inventories to ensure execution and accuracy.

**What you will be doing**:
Your typical day as a Toshiba Operations Team Lead involve:

- Oversee daily team operations. Reassign tasks as needed to improve efficiency and meet customer SLA’s. Able to assess workload requirements and then schedule, prioritize, and assign work accordingly. Send out daily morning open task reports. Work with team to transfer parts to meet SLA’s. Assist management with overtime approvals. Review billable Service Request reports and continue to raise awareness to flag out of scope work. Have regular KPI reviews with individual team members. Use KPI reports to identify and develop plans to assist those needing improvement.
- Direct supervisory responsibility for entry-level or junior team members, to include providing training, coaching, and guidance. Provide input on performance ratings for team members and input on performance correction activities.
- Responsible for planning and maintaining work and project schedules. This includes updating trips in Oracle, vacation requests and team calendars.
- Organize and coordinate team member inventories. Provides guidance to team to ensure inventories are done in accordance with the company policy.
- Plan and manage new system training requirements in preparation for new supported wall to wall systems.
- Perform other related duties as assigned.

**Naturally To be successful in this role, you must have and know of**:

- High School Diploma with +4 years of related experience, and IT/Technical degree or certificate preferred.
- Must be able to travel to customer locations with some air travel.
- Strong organization and attention to detail.
- Good written and oral communication skills.
- Experience reviewing billable reports and ensuring documents are properly flagged.
- Ability to multitask, prioritize assignments and work independently.
- Working knowledge of project management.
- Improving efficiency and meeting customer SLA’s.
- Experience with task reports.
- Overtime approvals.
- Customer escalations.
- Build cooperative working relationships with the Client Advocates.
- Research and reconcile all inventory discrepancies.
- Availability to travel.
- Schedule availability.
- Zone of search: Miguel Hidalgo surroundings or Edo. Mex.

**Preferred Skills**:

- Retail project management experience.

**We offer**:

- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, vacation bonus).
- 30 days of Christmas Bonus.
- Major medical expenses insurance with dental and visual coverage (for the employee and direct family members).
- Minor medical expenses insurance.
- Life insurance.
- Saving fund.
- Grocery coupons.
- Pension plan.
- 12 days of vacation plus 6 floating days.

**Salary**: $20,000.00 - $27,000.00 per month

Application Question(s):

- What is your adress?
- Do you have schedule availability?
- What have been your responsibilities as a project leader?
- What is your experience leading service projects in the IT sector?
- Do you have experience managing SLA's compliance?
- What is your Engl


  • Operation Team Lead

    hace 4 semanas


    Granada, México Toshiba Global Commerce Solutions A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Credit Team Leader

    hace 2 semanas


    Granada, México Dupont A tiempo completo

    At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Regional Data Lead

    hace 5 días


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    **Position Snapshot**: - Travel: depending on the project assigned, averaging below 10% - Permanent contract, hybrid work environment - Experience: advanced analytics such as revenue growth management, marketing mix modelling, attribution, dynamic pricing optimization - Bachelor’s or Master’s degree in mathematics, statistics, operations research, data...


  • Granada, México EssenceMediacom A tiempo completo

    **Some of the things we’d like you to do**: - Development and management of commerce media strategy to effectively deliver upon client objectives and targets, acting as point person for strategic performance and e-commerce media initiatives; bringing innovative media ideas - Work with the client leads to establish an operating processes and ensure best...

  • Regional Ecommerce Lead

    hace 2 semanas


    Granada, México EssenceMediacom A tiempo completo

    Some of the things we'd like you to do:Development and management of commerce media strategy to effectively deliver upon client objectives and targets, acting as point person for strategic performance and e-commerce media initiatives; bringing innovative media ideas Work with the client leads to establish an operating processes and ensure best practice for...


  • Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action - make it count. **Main Purpose of...


  • Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage...

  • Data Tech Lead

    hace 4 semanas


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    **Data Tech Lead** **Position Snapshot** **Location**: Nestlé México **Stream**: Analytics Data & Integration **Type of Contract**:Permanent **Position Summary**: At Nestlé we are seeking a data driven Engineer, passioned about data, with proven track in delivery the higher business value. S/he will collaborate within IT Analytics, Data & Integration...

  • Lead IT Project Manager

    hace 1 semana


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé's presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage...

  • Lead IT Testing

    hace 5 días


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    **About IT in Nestlé** We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...

  • Security Lead Specialist

    hace 1 semana


    Granada, México Dupont A tiempo completo

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is...

  • Ebp Project Sr Manager

    hace 4 días


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    **Main Purpose**: Plan and lead the implementation of the EBP (Enterprise/Integrated Business Planning) project and coordinate contribution of all stakeholders (from investment project charter until agreed sustained performance is established) to achieve the project defined capability to support the business for either or all of them. Ensure consistency and...


  • Granada, México EssenceMediacom A tiempo completo

    *** **About** **Essence**Media**c**om** We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers helps our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth....

  • Ebp Project Sr Manager

    hace 2 semanas


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    Main Purpose: Plan and lead the implementation of the EBP (Enterprise/Integrated Business Planning) project and coordinate contribution of all stakeholders (from investment project charter until agreed sustained performance is established) to achieve the project defined capability to support the business for either or all of them. Ensure consistency and...

  • Lead UX/UI Design

    hace 2 meses


    Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    Subject matter expert in measuring and optimizing frontend performance on e-commerce websites to improve ease of use (usability) and create the best user experience by exploring many different approaches to solve end-users' problems. Most important job responsibilities for this specific position: - Collaborating with Product Managers and developers to...


  • Granada, México EssenceMediacom A tiempo completo

    ***About EssenceMediacom**We are a global communications agency leading with breakthrough thinking, building explosive growth for brands, and helping our clients see the bigger picture. Our daring global network of 10,000 influencers helps our clients breach traditional boundaries in media, uncover novel ideas, and unleash exponential growth. EssenceMediacom...


  • Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    **Lead IT Ops-Collab and Portal** We are looking for Lead IT Ops-Collab and Portal to be part of our team. - Location: CDMX - Workforce 360 - Type of work: Hybrid/Remote - Work Language: Fluent Business English **The role** Support on the Deployment of Collaboration Tools and GenAi based technologies like ChatGPT, Microsoft 365 Copilot, Bing Chat...

  • Security Lead Specialist

    hace 4 semanas


    Granada, México Dupont A tiempo completo

    At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Bookkeeper

    hace 2 semanas


    Granada, México Luviano Consulting Group A tiempo completo

    Key Responsibilities: Financial Record Maintenance: Maintain accurate and up-to-date financial records for MCA transactions. Record all financial transactions, including disbursements and repayments, into the accounting system. Reconcile accounts, ensuring accuracy and resolving discrepancies. Data Entry: Enter and manage data related to MCA...


  • Granada, México Nestle Operational Services Worldwide SA A tiempo completo

    **SR SPECIALIST IT COMPLIANCE** Position Brief: Always evolving, fast paced, never boring, provides the ability to interact with the business, constant change and ability to learn about cyber, risk, security, compliance and strengthen your “career toolkit.” The most important job responsibilities: - Liaison with the business, be a strong partner to...